CRM Technical & Analyst Engineer

CRM Technical & Analyst Engineer

02 Sep 2021
New Jersey, Eastbrunswick, 08818 Eastbrunswick USA

CRM Technical & Analyst Engineer

Vacancy expired!

  • 1-2 yrs experience with Salesforce Service Cloud

  • Basic Relational Database (such as SQL) or Excel analysis experience


  • Client operates several tools for CRM, based on Adobe Campaign, Salesforce Service Cloud, Salesforce Marketing Cloud. Reporting directly to the CRM Manager, there are several objectives in this position:

  • Support North-America CRM teams to run day to day outbound campaigns over all marketing channels (create automatic campaigns, assist users with issues on segmentation or management of creative / html)

  • Support Customer Service teams with their usage of Salesforce Service Cloud

  • Maintain and/or roll out tools for Customer Service, Loyalty, and Clienteling

  • Translate marketing business requirements into workflows and/or reports

  • Gather requirements for new functionalities / process change

  • Provide requirements and/or specifications for development

  • Coordinate UAT and user training

  • Code simple HTML web pages from templates

  • Conduct basic Adobe Campaign training for business users

Required Skills:

  • Experience with Salesforce Service Cloud

  • Basic Relational Database (such as SQL) or Excel analysis experience

Desired Skills:
Intermediate (or above) experience with Adobe Campaigns (formerly Neolane).
Experience with Saleforce Marketing Cloud, Bluecore or similar CRM platforms and tools is a plus.
Basic HTML
Ideally experienced in international / multi-brands context + knowledge about luxury industry / retail industry Project management and Agile project management methodologies is a plus.

Personal skills
Ability to work on multiple projects simultaneously
Ability to work independently with supervision
Ability to analyze and summarize
Excellent communication skills
Proactive team player

University degree in Computer Science or related field
Minimum of 2/3 years' experience in CRM domains
Fluent spoken & written English

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  • Title: Salesforce Technical Lead About Wipro Limited Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting, and business process services company. Our Salesforce experts combine experience design, industry solutions, multi-cloud cross-platform engagements, legacy modernization, and digital integration to help our clients simplify their transformation roadmap, accelerate their transition to the new, and enable them to create what matters. Wipro is recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, with over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future. Brief Summary of Role A Senior Technical Lead designs and implements the key technical components of the customer solution and helps direct Appirio technical resources to develop and deliver the project deliverables. The Senior Technical Lead reduces the overall project technical risk by uncovering design issues early in the project life-cycle, shares implementation best practices, and recommends solution alternatives. Additionally, the Senior Technical Lead partners with the Technical Architect to conduct design/code reviews during major project milestones. This is a hands on role that requires significant technical experience and abilities with Salesforce and related cloud technologies. Uses their knowledge and experience to influence and guide teams and clients. Responsibilities Designs and implements business technology solutions for clients focused on cloud-based business applications, specifically, Hands on design and development of custom solutions on the platform including significant work in Apex, VisualForce, Lightning and application integration patterns. Judges the tradeoffs with technology and feasibility and makes choices that fit the constraints of the project. Serves as the technical expert on Appirio projects focused on Salesforce - Sales Cloud, Service Cloud, Marketing Cloud and the platform. Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration and testing Release and Environment Management including sandbox usage planning, metadata and data migration, environment comparisons and version control. Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution. Provides mentoring and guidance to other team members, including offshore team members. Education and Required Experience Requires Master\'s degree in Computer Science, Software Engineering, Management Information Systems, or a related field plus two years of experience with Salesforce development. Alternatively, employer will accept a Bachelor\'s degree in Computer Science, Software Engineering, Management Information Systems, or a related field plus five years of experience with Salesforce development or equivalent combination of education and experience 3+ years of experience (5 years preferred) in a hands-on technical leadership position 5+ years of experience with Salesforce development Has hands on experience in several mid-size or enterprise, global implementations of Salesforce for Nonprofit organizations and/or Higher Education institutions Experience with industry-specific CRM and fundraising platforms (e.g., Banner, Raiser\'s Edge, Team Approach, Donor Direct, Luminate, eTapestry, etc.) Experience with Education industry systems (SIS, Slate, TargetX, EnrollmentRX, Affinaquest, UCI, Admissions Connect, Advisor Link) One or more current Salesforce certifications (Administrator/Advanced Administrator, Platform Developer 1 or 2, App Builder, Sales/Service Cloud) Knowledge of Salesforce Best Practices using Apex and Visualforce Knowledge of Salesforce Integration Patterns Multiple Salesforce Project deployments including release and environment management Located and able to work in the U.S. (or Canada) from a home office and able to travel on average of 40% post COVID Not eligible for Visa sponsorship We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

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