Basic Relational Database (such as SQL) or Excel analysis experience
MAIN JOB OBJECTIVE
Client operates several tools for CRM, based on Adobe Campaign, Salesforce Service Cloud, Salesforce Marketing Cloud. Reporting directly to the CRM Manager, there are several objectives in this position:
Support North-America CRM teams to run day to day outbound campaigns over all marketing channels (create automatic campaigns, assist users with issues on segmentation or management of creative / html)
Support Customer Service teams with their usage of Salesforce Service Cloud
Maintain and/or roll out tools for Customer Service, Loyalty, and Clienteling
Translate marketing business requirements into workflows and/or reports
Gather requirements for new functionalities / process change
Provide requirements and/or specifications for development
Coordinate UAT and user training
Code simple HTML web pages from templates
Conduct basic Adobe Campaign training for business users
Required Skills:
Experience with Salesforce Service Cloud
Basic Relational Database (such as SQL) or Excel analysis experience
Desired Skills: Intermediate (or above) experience with Adobe Campaigns (formerly Neolane). Experience with Saleforce Marketing Cloud, Bluecore or similar CRM platforms and tools is a plus. Basic HTML Ideally experienced in international / multi-brands context + knowledge about luxury industry / retail industry Project management and Agile project management methodologies is a plus.
Personal skills Ability to work on multiple projects simultaneously Ability to work independently with supervision Ability to analyze and summarize Excellent communication skills Proactive team player Profile: University degree in Computer Science or related field Minimum of 2/3 years' experience in CRM domains Fluent spoken & written English
