Implementation Specialist

Implementation Specialist

02 Jun 2022
New Jersey, Eastbrunswick, 08816 Eastbrunswick USA

Implementation Specialist

The Implementation Specialist is a key player in the successful implementation of internal and external client projects. Shall be responsible for client onboarding activities and configuration and Provide project oversight, technical direction and functional support while guiding clients through the implementation process.
Position: Implementation Specialist
Location: East Brunswick, NJ (hybrid)
Job Length: Long term
Position Type: FTE


Shall conduct client implementation and training on our products and systems for:
New clients
Existing clients who require re training or need to train new employees
For a successful result the general duties and responsibilities include:
Manage the overall planning, execution, and delivery of several concurrent projects
Analyze client needs and prepare Statement of Work, Business and Functional Requirements
documents as needed
Performs and/or Oversees the onboarding of new clients to the Axletree Platform
Manages and completes all aspects of implementation projects include Analysis, Design,
Implementation, Support and Documentation
Works collaboratively with sales, product, integration, and technical teams to design & configure
applications to meet client goals
Contributes to the documentation of implementation processes, onboarding best practices and
educational resources
Responds to and manages client inquiries and support tickets as needed
Ensures that critical milestones are being hit during the onboarding process and manage the
process for assessing and addressing risk
Collaborates with Clients and Project Managers to build and execute project plans to implement
by validating and exceeding client and internal expectations
Confidently lead, motivate, and influence the team in a fast-paced environment
Creates and peer-reviews system/software documentation from product development teams, such
as system requirements, system design specifications, technical and functional system design,
configuration control requirements, etc. to understand and stay current on client changes
Performs other related duties as assigned. May perform special projects upon request and on
Educational Pre-requisites
Bachelor's degree in Computer Science related field or the equivalent combination of education,
training, and work experience is ideal for this position. We can consider other relevant education.
We prefer a minimum 6+ years' experience in Client Management handling multiple projects.
Experience in software onboarding and implementation
Strong verbal and written communication skills with the ability to present both technical and nontechnical information
Customer service skills; understanding and focusing on clients' needs; establishing credibility;
and building positive, professional, relationships with clients to become a trusted and valueadded business partner
Knowledge of Messaging formats such as ISO, SWIFT MT, SWIFT MX, BAI, EDI is a plus
Working knowledge of Databases such as MySQL
Team and interpersonal skills, including ability to establish and maintain effective working
relationships with all levels within organization
Ability to work independently with minimal guidance
Strong time management, organization, analytical, problem-solving, and negotiation skills
Attention to detail
Ability to quickly adapt to changing priorities
Strong problem-solving techniques
Ability to multi-task while managing conflicting priorities
Ability to define and follow process
Ability to perform well under pressure, meet deadlines, prioritize, and manage multiple projects
Client Satisfaction Oriented

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