Supports Tier 1 and 2 service requests and incidents
Provide Help Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
Serves as the single point of contact to end users for information technology-related issues, problems and requests
Assist the Help Desk Manager with reporting, analysis, or training and testing tasks
Contribute current technical information and best practices to the knowledge base
Qualifications:
Previous experience in a Help Desk environment supporting computer software and hardware.
Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows XP & Windows 7
Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
Excellent customer service skills and strong telephone skills
Strong written and verbal skills as well as problem solving skills
OVERNIGHT SHIFT 11 PM TO 7:30 AM SUNDAY THRU THURSDAY
Ready to dive into the dynamic world of finance with a global leader? Join JP Morgan Chase as a Prime Broker Margin Analyst and become an integral part of our innovative team. We offer great benefits and career growth opportunities.
Genesis10 is currently seeking an IT Business Analyst with our client in the financial industry located in Jersey City, NJ and Chicago, IL. This is a 12+ month contract position.Responsibilities:
