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Universal Operations Specialist, Newark Avenue, Jersey City, NJ - 1904937##DescriptionAs a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.The Senior Specialist, Universal Banking Operations performs the operations and service functions of the branch, including adherence to all security, reconciliation, monitoring and balancing policies and procedures. In addition, s/he identifies customer needs and refers financial products and services. The incumbent plays a vital role in delivering a quality customer experience, by working directly with the branch sales team to create an environment that demonstrates core behaviors that enhance and grow the branch. S/he specializes in our branch customer experience through lobby management, transactions, and servicing for retail and business customers. Responsibilities
Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Completes branch currency ordering, and maintain negotiable inventoryEffectively uses available resources for problem resolution, which may involve analysis of information received from Loan Processing, Deposit Operations, ATM, Reconcilement, Loss Management or Financial Intelligence Unit or other internal Santander departmentsFunctions as the ATM Custodian, to include balancingFunctions as the Vault CustodianMarkets a full range of consumer and small business banking services to existing and potential customers through proactive techniques such as lobby leadership, outbound telemarketing calls, marketing campaigns, or in banking center eventsParticipates in telemarketing and other banking center calling and marketing initiativesPerforms sporadic cash counts for ATM and Service AssociatesProvides a variety of transactions for customers, including typical consumer transactions i.e., cashes checks and processes checking and savings account withdrawals and balancing duties, etc. while seeking opportunitiesto develop customer relationships and identify sales opportunities; utilizes basic sales techniques to deepen existing customer/prospect relationshipsResearches and resolves account problems in conjunction with branch managementUtilizes sales techniques to uncover customer needs and match to the organization's products and services; sells a full range of consumer and business products/services such as deposit accounts, loans, credit cards, and safe deposit boxes to meet or exceed established sales goals to support overall sales objectivesEffectively uses available resources for problem resolution, which may involve analysis of information received from Loan Processing, Deposit Operations, ATM, Reconcilement, Loss Management or Financial Intelligence Unit or other internal Santander departmentsFunctions as the ATM Custodian, to include balancingFunctions as the Vault CustodianMarkets a full range of consumer and small business banking services to existing and potential customers through proactive techniques such as lobby leadership, outbound telemarketing calls, marketing campaigns, or in banking center eventsParticipates in telemarketing and other banking center calling and marketing initiativesPerforms sporadic cash counts for ATM and Service AssociatesProvides a variety of transactions for customers, including typical consumer transactions i.e., cashes checks and processes checking and savings account withdrawals and balancing duties, etc. while seeking opportunitiesto develop customer relationships and identify sales opportunities; utilizes basic sales techniques to deepen existing customer/prospect relationshipsResearches and resolves account problems in conjunction with branch managementUtilizes sales techniques to uncover customer needs and match to the organization's products and services; sells a full range of consumer and business products/services such as deposit accounts, loans, credit cards, and safe deposit boxes to meet or exceed established sales goals to support overall sales objectives##Qualifications
H.S. Diploma, or equivalent work experience
3-5 years; Experience in customer service, sales, call center and/or cash-handling along with branch operations experienceAbility to function in a team environmentAbility to interact with customers, partners, vendors and team members in a professional and personable mannerAbility to maintain and balance a cash drawerAbility, motivation and preference to succeed in a goal-driven environmentBasic knowledge of small business, mortgages, and lending services a plusBasic understanding of personal finances and concept of budgetingComfortable making outreach calls to consumer or business customers and/or prospectComfortable with technology & i.e. smartphones, ipads, online banking, remote deposit capture, ATM deposits, etcDecision-maker with well-developed interpersonal skillsDetail oriented and ability to follow established policies and proceduresExcellent verbal and written communication skillsGood organizational skillsPassion for customer service and helping peopleSelf-motivated with a demonstrated aptitude and desire for sales achievementStrong commitment to personal growth, learning and successSuperior customer relationship building skillsMinimal physical effort such as sitting, standing, and walkingAddresses customer’s requests, ensures concerns are recorded accurately and action is initiated appropriatelyMakes extra effort to satisfy customer’s needs and meet commitmentsAssesses problem situations and initiates effective interventions that result in customer satisfactionTakes time to develop and maintain relationships with customersBuilds and maintains one’s network of contacts and resources and knows who to involve in problem resolutionCommunicates in a timely and straightforward mannerProbes for additional information, clarifies assumptions and confirms agreed-upon actionsKeeps everyone involved informed about progress and issuesCreates a good working environment in the team; works towards shared goals contributing ideas and accepting changeProvides assistance and coaches less experienced team membersFollows through to meet commitments to othersTakes responsibility for achieving strong results, despite balancing multiple complex demandsUnderstands rationale for change and adjusts schedules and tasks to make things workAnticipates and plans for changes in work schedules and assignmentsUnderstands the relevant products and services and the markets in which they are sold and their risk return to the organizationCan identify and speak to major operational issues across the organizationAbility to function in a team environmentAbility to interact with customers, partners, vendors and team members in a professional and personable mannerAbility to maintain and balance a cash drawerAbility, motivation and preference to succeed in a goal-driven environmentBasic knowledge of small business, mortgages, and lending services a plusBasic understanding of personal finances and concept of budgetingComfortable making outreach calls to consumer or business customers and/or prospectComfortable with technology & i.e. smartphones, ipads, online banking, remote deposit capture, ATM deposits, etcDecision-maker with well-developed interpersonal skillsDetail oriented and ability to follow established policies and proceduresExcellent verbal and written communication skillsGood organizational skillsPassion for customer service and helping peopleSelf-motivated with a demonstrated aptitude and desire for sales achievementStrong commitment to personal growth, learning and successSuperior customer relationship building skillsMinimal physical effort such as sitting, standing, and walkingAddresses customer’s requests, ensures concerns are recorded accurately and action is initiated appropriatelyMakes extra effort to satisfy customer’s needs and meet commitmentsAssesses problem situations and initiates effective interventions that result in customer satisfactionTakes time to develop and maintain relationships with customersBuilds and maintains one’s network of contacts and resources and knows who to involve in problem resolutionCommunicates in a timely and straightforward mannerProbes for additional information, clarifies assumptions and confirms agreed-upon actionsKeeps everyone involved informed about progress and issuesCreates a good working environment in the team; works towards shared goals contributing ideas and accepting changeProvides assistance and coaches less experienced team membersFollows through to meet commitments to othersTakes responsibility for achieving strong results, despite balancing multiple complex demandsUnderstands rationale for change and adjusts schedules and tasks to make things workAnticipates and plans for changes in work schedules and assignmentsUnderstands the relevant products and services and the markets in which they are sold and their risk return to the organizationCan identify and speak to major operational issues across the organization
In compliance with the requirements outlined within the Compensation Requirements under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014; Santander Bank will now perform a credit check as part of, and in addition to, the existing background check for all positions where one must perform job functions of a loan originator as defined by the LO Comp Rule. In order to be eligible for this position you must have a valid US Social Security at the time of application
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply .
Job : Retail Operations
Primary Location : New Jersey-Jersey City-214 Newark Avenue - 02221 - Newark Ave - Branch##
Organization : Consumer & Business Banking (1001)
Schedule : Full-time
Job Posting : Sep 13, 2019, 11:42:47 AMAN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
