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Mission Statement:
We are a service focused and design forward collection of hotels deeply immersed in our communities through authentic hospitality, inclusion and education.
Core Values:
We encourage people to be themselves and create honest, genuine and thoughtful experiences
We are passionate about our role within the local community through; education, employment, charity and community partnerships
We create a warm neighborhood place where everyone is welcome
We are daring, we are fun and we are committed to making our industry better
Position Overview:
The Guest Experience department ensures service excellence through building memorable connections and relationships with our guests. This department and position has a direct impact on the overall guest experience, and is responsible for ensuring 100% satisfaction for the entire duration of a guest's stay.
The Job:
-Duties include, but are not limited to, the following:
-Providing a great first impression to all guests entering our building
-Greeting and engaging guests in a warm and friendly manner, ensuring all guest contact is courteous, informative, and thorough providing memorable experiences.
-Maintains knowledge of all hotel services and local activities to provide options to inquiries from Guests exploring the area.
-Assist in providing bellman services both at guest arrival and departure properly securing and labeling luggage.
The People:
-Embody Salt Hotels core values and deliver the Salt Hotels experience for guests.
-Work in a consultative manner with all staff.
-Assist in identifying and recruiting new talent, developing a strong team.
-Ensure a safe, positive and happy work environment aligned with Salt Hotels codes of conduct and core values.
The Rest:
-Ensure that the business is perceived as a respected, and an important member of the community.
-Protect the reputation of the company in a manner that ensures all guests and fellow employees have a positive experience.
-Always acts in a manner that is in keeping with all local, state & governmental codes and laws.
