Duties This ServiceNow Developer will be responsible for developing, maintaining, and enhancing SNOW CMS, SNOW Legal Service Delivery (LSD) module, on the ServiceNow platform.
We are seeking a candidate who have a:
Strong sense of team; Collaborative approach; Deliverable focus; Customer Service mindset
Perform and/or participate in discovery and design work sessions to determine best practice solution requirements and produce deliverables, including mock-ups, flow diagrams, etc.
Refine and manage release management best practices for customizations and upgrades to the platform and applications
Assist business owners with leveraging ServiceNow with disciplined design and implementation approaches
Assists ServiceNow System Administrators with incident resolution, as needed
Designs and develops new ServiceNow applications and services (i.e. CSM,LSD modules)
Assists ServiceNow Business Analyst in estimating release level of effort
Provides mentoring and guidance for ServiceNow System Administrators
Takes ownership of complex business requirements and works them to completion
Skills
Enterprise and/or IT Service Management
Advanced System Administration
Experience with database design schemas and data modeling
Strong requirements gathering experience
Scripting
Candidate should be able to read and understand Object Oriented code on a high level.
Candidate must demonstrate the following ServiceNow knowledge/skills:
Performing GlideRecord Operations on a Table
Scripting in Business Rule using the current and/or previous object
Calling Script Includes
Able to make REST API Outbound Calls and SOAP Outbound Calls with basic Authentication
Understand WSDL and JSON
Hands-on experience with ImportSets and Transform Maps
Update Set creation/usage and change migration
Development/unit testing of Script Includes, Business Rules, Notifications and Notification Email Scripts, Scheduled Jobs, System Logs, UI Scripts, UI Pages, Security Roles/Groups and Reports
Strong debugging skills which take advantage of Background Scripts, Fix Scripts, ServiceNow JavaScript Debugger
MID servers usage, deployment and configuration
Knowledge of JavaScript, JSON, JQuery and web browser technology (XML, HTML, Web Services, etc.)
