Title: Salesforce Business Analyst Location: Remote/ Newark, NJ - 07102 Duration: 6 months+ Years of Experience: Senior Level Number of openings: 3 positions Right to hire: Yes Job Description:
As part of our US Business Transformation effort, this role will be a key support role for the Enterprise Service Platform. The Business Analyst is a versatile team member that supports the team and PO by acting as a voice of business interests within the team. The Analyst supports development of a business case, analyzes existing processes and systems, and helps ensure the PO builds something that is practical within existing business rules.
The Analyst also supports the product roll-out plan and post-implementation success measurement (i.e., KPIs) to inform future product iterations
Specifically Salesforce, Genesys and Financial services knowledge, agile knowledge
Responsibilities:
Independently work with other groups like Finance and Operations to detail business case and sources of value
Collect, clean, and analyze data to assist team in making data-driven decisions
Develop a deep understanding of current business processes
Collaborate with the business on how to get the product to work within the organization
Develop a roll-out plan
Support the PO in capturing and analyzing acceptance criteria
Define metrics used to track success of the team in the future (KPIs)
Key Skills:
Basic knowledge of relevant business domain preferred (ILI, Annuity, GI)
Basic understanding of data repositories and landscape of SMEs preferred
Ability to communicate complex messages and trade-offs clearly to senior stakeholders
Ability to produce high quality output under strict and accelerated timelines
Effectively works in a team setting with a diverse set of SMEs and stakeholders
Ability to proactively identify business needs within the team and represent the voice of the Product Owner to SMEs without significant supervision
Challenger mindset and passion to challenge status quo to find new solutions and drive out of the box solutions to complex problems
Believes in a non-hierarchical culture of collaboration, transparency and trust across the team
Has a learning mindset to take on versatile roles as required by the team involving analytics, business rule definition, testing, and operationalization
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world\'s largest humanitarian network?