Attends and participates in cross-functional meetings, determines needs and requirements of business users
Analyzes current service performance, scalability, maintainability, and drafts and proposes changes
Identifies system/team/business requirements, conducts product research, obtains quotes, prepares proposals recommending technology purchases and oversees and/or participates in the implementation of that technology
Provides technical guidance to staff, coordinates schedules and assigns tasks to reach an overall objective within costs, quality, and timelines
Actively works to foster an environment of effective and collaborative working relationships amongst employees, management, and external partners
Develops and maintains vendor relationships, manages IT purchases, tracks, and monitors warranty status
Reads, writes, reviews, and edits documentation including work instructions, SOPs, validation documentation, and installation instructions.
Installs server upgrades, patches, new servers, and server software including both physical and virtual devices
Troubleshoots support issues and provides Tier 2/3 support to our End User Services team
Reads pertinent literature to improve technical knowledge and maintain awareness and understanding of developments related to current or anticipated projects and/or products
Ensures all back-ups and disaster recovery systems are operating correctly and are tested regularly
Supports the software development team with software releases
Participates in maintenance/on-call rotation providing support for critical issues outside of normal business hours.
Qualifications
Technical diploma in related discipline and a minimum of 5 years related experience or an equivalent combination of education and experience.
An equivalent combination of education and experience may be considered.
Adhere to the highest degree of professional standards and strict confidentiality on matters that require discretion.
Required Skills And Abilities
Strong organizational skills
Strong documentation skills
Works effectively in a high pace, rapidly changing environment
Provides accurate work / timeline estimates
Self-starter: ability to identify issues without instruction, research potential solutions, and provide comprehensive recommendations of chosen solution
Experience working with and supporting scientific and software development teams
Excellent written and verbal skills in English
An equivalent combination of education and experience may be considered.
Embody and champion SCG values: Act with Integrity. Collaborate. Care.
Adhere to the highest degree of professional standards and strict confidentiality on matters that require discretion.
Expert Level Required Technical Experience:
Microsoft Active Directory, multi-site
Azure Active Directory
SAML SSO
Microsoft 365: Exchange, Teams, Sharepoint, Intune
Configuration Management / System Deployment Tools ie: SCCM
