Bilingual Phone Dispatcher: Spanish (EDISON)

Bilingual Phone Dispatcher: Spanish (EDISON)

18 Jul 2024
New Jersey, North jersey 00000 North jersey USA

Bilingual Phone Dispatcher: Spanish (EDISON)

Vacancy expired!

Please reply to this posting with your personal email / phone number / resume OR brief employment history ccardoza @ nehds.com

Job Description

Job Status: Full Time / 5 days and nights / 40 hours

Schedule availability: Must Have Open availability to work both AM / PM

40 hours / Shifts of either Mon “ Saturday 9:00am “ 5:00pm / 12n-8:00pm Sunday 10:00am-6:00pm

Open Schedule availability (weekends)

Industry: Consumer Goods / Delivery / Home Decor

Employment Location: Macys Furniture Distribution Center - Raritan Center Edison NJ

Career Level: Paraprofessional 15.00

Regions Supporting: Metro NY / NJ / Boroughs of New York (Manhattan / Brooklyn / Queens / The Bronx /Staten Island) / Fairfield County Connecticut / North Philadelphia.

Company Screening: Must successfully complete pre-employment testing / back ground / drug screening.

Essential Duties and Responsibilities

About the Role

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We are looking for a dedicated Dispatch professional to join a new and dynamic operation. As Dispatcher, you will be the operations conductor and support system responsible for maintaining ongoing communication with delivery teams, clients, and customers in order to address and resolve any problems or obstacles that could interfere with the timely completion of scheduled deliveries.

Dispatchers operate company cell phones and land line telephones to support home décor delivery trucks and to coordinate the activities of drive teams (driver & helper) and other personnel.

Responsibilities

Communicates with sense of urgency with all parties keeping them informed of schedule or delivery issues, answering questions, responding to request and identifying and implementing solutions.

Monitors how delivery teams are progressing through their routes and schedules “ informs or makes adjustments as necessary.

Ability to act with flexibility, as a conductor in complex situations while considering multiple variables to reconfigure work.

Advises delivery teams of the proper actions regarding customer, logistics or other problems which could arise and affect scheduled deliveries.

Verifies merchandise by matching customer and sales receipt information.

Notes discrepancies and reports to appropriate personnel.

Resolves customer service issues by identifying and explaining the best solution, taking the appropriate action and following up to ensure complete resolution.

Prepares quality reports, load out reports, dispatch logs and tracking logs, and set up of manifests

Manages exceptions not limited to late departures or arrivals, breakdowns, in-home service time, not at home, go backs, accidents, product or in-home damages, delivery team illness or injury.

Performs other related duties as required and assigned.

REQUIREMENTS/SKILLS:

Combination of education and 1-3 years relevant logistics/dispatch experience collectively considered.

Ability to establish and maintain effective relationships with employees, contractors, supervisors and the general public requiring courtesy, discretion and independent judgment.

Excellent organizational, leadership, communication, reporting skills

High energy and motivating skills

Routing, dispatch, and warehouse experience a big plus

Computer proficiency: Microsoft Applications and other operational or client systems

Ability to safeguard customers personal information.

Detail-oriented, analytical problem-solver and ability to multi-task in a demanding environment, high-pressure, high-volume environment.

Knowledge of relevant policies, practices and procedures and requirements / standards.

Communication: Crisp and effective written, verbal communication skills and follow through

Multi-tasking, flexible, quick thinker and self-sufficient decision making

Dedicated, courteous, empathetic, flexible, creative, solutions-focused

Bi-lingual: English and Spanish or Portuguese

QUALIFICATIONS:

High school diploma or equivalent.

Must successfully complete pre-employment testing / back ground / drug screening.

Must be able to read and speak the English/ Spanish

Must be able to work flexible schedules including weekends and holidays, and be available to address operational issues.

NEHDS offers competitive compensation and a comprehensive benefits package:

Health, Dental, life insurance.

Similar Job Titles:

Transportation dispatcher

Inbound/outbound freight coordinator

Mobile equipment dispatcher

Truck dispatcher

Warehouse crew dispatcher

Reservation sales Consultant

.

Please reply to this posting with your personal email / phone number / resume OR brief employment history ccardoza @ nehds.com

Job Details

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