Vacancy expired!
Location: Newark, NJ
Description:
The Customer Service Representative will be responsible for calling upon hospitals and doctors offices to obtain copies of pertinent medical records.
Responsibilities:
Including but not limited to:
Use telephone extensively.
Verify certain paperwork was sent to the medical provider or other custodian.
Determine the availability of the requested records.
Document the contents of each phone call in company database.
Update the customer with status updates.
Qualifications:
High School diploma is required as a minimum level of education.
Candidate should have one year experience with customer service experience in a call-center environment communicating with customers.
Understanding of the medical record retrieval process for legal requests is preferred.
Complete knowledge of Microsoft Word.
Ability to manage stress related to demanding timelines.
Effective time management.
Ability to multi-task assignments.
Ability to be prompt, courteous and professional with external and internal clients.
Problem solving and analytical skills.
