Vacancy expired!
A small sized smart home integration company is looking for an independently organized, detailed oriented, highly motivated, full-time office administrator. Telecommuting is possible for most of the days of the week.
Duties would generally include:
- Answer incoming office phone calls with professionalism and friendliness
- Monitor info@ mailbox and assign sales engineers to incoming sales opportunities
- Service coordination making sure clients receive a class service and support experience 100% of the time when they call. Setting expectation for the client to receiver service. Scheduling technicians for service. Communicated with Clients via Zendesk and with technicians via Slack.
- Billing service appointments on daily basis using online Quickbooks software
- Collections of outstanding invoices requiring friendly and professional communication via email or phone with the clients
- Preparing Day1 forms for end of a project cycle
- Maintenance of relevant information in Slack, Airtable and Dropbox
- RMA processing, shipping and tracking
- Order receiving monitoring
Job Requirements:
- 3+ years working office administration in construction related industry
- Experience in the home technology business a plus but not a requirement
- A high level of emotional intelligence
- A professional appearance at all times
- Excellent communication skills
- Resourceful and willing to patiently work through challenging situations
- Patient and friendly at all times
- Dedicated to details and follow-through
- Ambition to strive for 100% client satisfaction at all times
Compensation: $18-$25 depending on experience
