The End User Services (EUS) UX/OCM team is responsible for providing all UX and Organizational Change Management needs for our Digital Workplace capabilities across J&J
End User Services provides services for Productivity & Collaboration, End User Computing and Employee Experience
This cover capabilities such as M365, Zoom, 6Connex, Windows 10/11, AWS virtual Environments, PC/Mac Device Issues, Mobile, Meeting Rooms, License management, New Starter and many more
The EUS UX/OCM Team also partner with many other Technology Services and Business Technology groups to drive joint UX/OCM programs
Current programs the team are engaging in that you could be working against include delivering meeting experiences of the future, enabling cloud data management, developing device of choice experiences, and new starter processes.
This is a very fast and dynamic space and this team concentrates on understanding experiences and outcomes, developing targeted and tailored user journeys and programs to nurture behavioral change, and measuring effectiveness of these programs across the organization
Key Activities of OCM Role
Partnering with end users colleagues to determine business outcomes and needs
Partnering with UX team to help define UX studies required and inputs needed for change program
Working with data analyst teams to determine targeting and metrics needs
Developing change management plans and approaches required to deliver required business and behavioral change outcomes
Document change management program approaches and be able to articulate and advocate these within EUS teams and within UX/OCM team
Develop change content and work with Visual designer and communications teams to execute defined work
Partner with senior EUS leadership to curate summary technology leadership guidance, status reports and strategy direction messaging
Core skills
A solid understanding of how people go through a change and the change process
Familiarity with change management methodologies, (i.e., Prosci ADKAR model or other change management frameworks)
Good proven track record in change management execution
Ability to curate communications and content - it's really important that they have good written and verbal communication skills
The ability to design complex change programs that use multiple communication channels and multiple behavioral change messages to drive change outcomes
The ability to map out change journeys and programs that are needed to support major implementations
The ability to curate a targeted, multi-messaged behavioral change program that considers triggers and alternate outcomes for a users change journey
Self-starter - must be able to network within End User team, UX/OCM team and wider business to achieve outcomes
These are preferred but not essential
Experience in working across a large multinational country which supports multiple business groups
Experience in working in the healthcare industry or similar industries with multiple business units and regulated products
Experience with supporting change management around Microsoft 365 and other collaboration capabilities
Experience in working in technology driven change management programs
THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.
