End User Support Analyst for Mac and PC support

End User Support Analyst for Mac and PC support

31 Jan 2021
New Jersey, Paramus, 07652 Paramus USA

End User Support Analyst for Mac and PC support

Vacancy expired!

End User Support Analyst for Mac and PC support

  • Onsite Contract Role in Paramus, NJ

Our client is seeking a Tech Support Analyst to help respond to customer’s tech issues related to computer hardware, software and web-based applications. To succeed in this role, you should have a problem-solving attitude. You should also be familiar with deskside and phone support of PC and Mac desktop troubleshooting techniques.
This is an onsite role for the shift Monday through Friday, 7:30AM – 4:00PM.


  • Provide phone support for user application and hardware issues.
  • Prior experience with providing IT application phone support.
  • Experience working for a medical service (hospital, pharma, lab, etc.) company is a plus.
  • Documenting all work and ensuring measures are in place to allow others to pick up support and project work where necessary
  • General Mac and PC Hardware repair/replacement (new setups, hard drive and memory upgrades, installing Windows, etc.)
  • Installation and Support of Applications like Office, Adobe Acrobat, Antivirus software, etc.
  • Microsoft Windows-based Desktop, Laptop, and Mobile Device Administration and Support (i.e. Windows 7, Windows 8, Windows 10 Support)
  • Computer Peripheral Support (Printers/Scanners/etc.)
  • Ensuring assigned service desk tasks are kept up to date and that support issues are resolved in a timely manner
  • Keeping asset and change management systems up to date at all times

Experience Required:

  • IT Support – hands-on
  • Windows desktop and application support
  • Keeping all documentation up to date and accurate
  • Performing all daily checks consistently and resolving issues
  • MS Office
  • Quick learner and a ’can-do’ attitude.

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    RedStream Technology LLC
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