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DescriptionProvides administrative and clerical support to Quality Assurance in processing medical records requests. Answers phones, compiles data into various agency computer systems and prepares reports, as directed. Prepares invoices and collects credit card payments for record releases. Assures departmental goals and/or objectives are accomplished within the prescribed time frame by performing the job responsibilities personally. Record keeping maintenance (i.e. program, client charts), filing, data collection, billing preparation, processing incoming record requests, reporting, opening and closing/pulling client charts, data entry and storage.Key Responsibilities:Proos work for accuracyCompletes and distributes records on a timely basis.Completes and distributes reports on a timely basis (i.e. monthly, weekly, daily)Maintains files and copies of all information received and distributedAccurately takes calls/messagesAssists staff with documentation by reviewing entries and requesting information, as directedTrains new staff on computerized clinical/medical records system, billing entry and general office procedures, as directedEngages in department/program related performance improvement processes and activitiesOperates office equipment, including telephone, computer, printer and fax/copier and assures office equipment is working properly or contacts and arranges for necessary repair personnel to fix the problemResponds promptly to client needsAssists clients (over the phone and via email) by communicating in a positive, friendly and professional mannerServes as an important contact to clients, lawyers, doctors offices and anyone who requests medical recordsSpecialty for Medical Records:Understands the agencys policies and procedures governing the release of Protected Health Information (PHI). Reviews and processes requests for release of PHI. Prepares copies of PHI to be release. Coordinates approval by clinical supervisor. Advises the agencys Privacy Officer of any issues regarding specific PHI to be released. Informs the clients/requester and manages the process with the client/requester for release of PHI. Generates invoices based on fees for processing PHI. Transmits PHI according to the form (paper / electronic) determined by the requester. Tracks the status of the release of PHI and documents in Evolv. Provides status reports to the Privacy Officer. Other tasks as assigned.FullTime/Parttime FullTimeShift DaysLocation Administrative Office
