Senior IT Application Manager

Senior IT Application Manager

Vacancy expired!

Our client, a prestigious educational facility located in Princeton, is seeking a

Senior IT Application Manager to lead its Enterprise Collaboration and Content Management (ECCM) team. This is a Full-Time, Direct Hire opportunity. The ECCM team is responsible for developing high quality solutions that enhance and extend the standard suite of services available from 3rd party vendor applications and service platforms such as Microsoft 365 (SharePoint, Teams, OneDrive), OnBase, and Zoom.
As a manager, this role is responsible for fostering collaboration among direct reports, customers, and service providers. Leading a team of developers, administrators, and system analysts, the manager provides guidance as well as hands-on assistance with technical work related to system analysis, solutions development, system administration, and integrations. This role also ensures that production applications function at or above service level agreements.
The

Senior IT Application Manager also:

• Manages and administers existing collaboration and content management tools supported by the team, as well as assists in the research and implementation of new software for the institution.
• Reports on project statuses, platform analytics/data, adoption of tools, and risks.
• Stays abreast of new features and platform changes. Optimizes platform settings and configurations to secure ECCM platforms while enabling features that best meet the needs of users.
• Manages vendor relationships, effectively represents business units and departments that use these tools, and works toward enabling the best value from the investment in these platforms.
• Develops and maintains governance and security guidelines as well as approval processes for managing API and SDK capabilities related to the ECCM platforms.

Responsibilities:

• Drives the development and expansions of collaboration and content management tools to improve productivity of our users.
• Serves as a subject matter expert (SME) on collaboration and content management platforms. Leads decision processes related to development, architecture, tool selection, and global admin activities related to these platforms.
• Provides hands-on technical leadership and may perform technical tasks as required by the individual applications.
• Ensures that organizational solutions are aligned with enterprise architecture standards and principles.
• Consults with OIT peers, package vendors, and customers on application needs and issues.
• Designs, coordinates, and participates in activities to engage campus users and promote user group communities.
• Develops and maintains optimal customer relationships and vendor relationships. Actively participates in contract and budget related discussions pertaining to collaboration and content management tools.
• Maintains a strong understanding of product roadmaps, features and functionality.
• Ensures that project and service commitments are met within the allotted time and budget.
• Establishes team project priorities, determines staffing models, advocates for and manages necessary resources, negotiates deliverables, monitors progress, resolves problems, and communicates with stakeholders.
• Actively engages with vendors on projects that require partnerships between teams and vendors.
• Oversees the daily operations of the team under their supervision, as well as the service offering portfolio for which they are responsible.
• Promotes knowledge sharing and facilitates staff productivity through the effective use of technology and information management solutions.
• Hires, develops, and monitors the staff performance with an emphasis on professional development and customer service.
• Ensures the team have the necessary tools and training that are required. Serves as a
• Stays abreast of technology developments as well as trends in higher education.

Qualifications:

• A minimum of 3-5 years of demonstrated experience in the day-to-day management of information systems in a complex organizational setting.
• Demonstrated ability to lead the team in its management, administration, maintenance, and support of tools such as Microsoft 365 (SharePoint, Teams, OneDrive), OnBase, and Zoom.
• Broad technical knowledge and expertise in vendor application/platform architectures, as well as sanctioned development methods and tools for securely extending package/platform functionality.
• Ability to lead a team of highly competent professionals with varying backgrounds and responsibilities. Must be a strong mentor and developer of people.
• Excellent organizational and project management skills. Ability to prioritize and manage multiple complex initiatives and projects serving various customers with available resources. Ability to respond quickly to changing business needs and priorities.
• Excellent analytical and problem solving skills and a track record in developing innovative solutions.
• Excellent written/oral/interpersonal communication skills, both with regard to technical and non-technical audiences. Ability to coordinate and promote user groups and facilitate related activities.
• Commitment to outstanding customer service. Ensuring development, adoption and support of optimal solutions that meet the collaboration and content management needs of business offices and departments across campus.

Preferred Qualifications:

• Experience working in Higher Education with faculty, staff, and students.
• Proven track record integrating 3rd party software in an institution's IT enterprise.
• Active participant in vendor users associations and other users groups related to the platforms supported by the team.

Education:
Bachelor’s degree

“Our client requires all qualified candidates to be fully vaccinated upon their first day of employment. Requests for reasonable accommodation due to disability or religious belief will be considered.”
Please submit your resume for immediate consideration. You can use this link to apply with us directly @ https://hrcenter.ontempworks.com/en/JJStaff
If you have any questions, or would like more information visit: https://www.jjstaff.com/locations/princeton/

"Since 1972, J&J Staffing Resources has placed thousands of candidates at thriving local businesses. Let us put our experience to work for you!"