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Job Descriptions:The Director, Client Relationship Management provides business development and sales leadership to ETS. This role provides sales direction for creating and implementing innovative, assertive, and collaborative sales strategies. The incumbent will manage a team of Client Relationship Managers to deepen ETS’s relationships with institutions of higher education. This position represents one of three regional positions: East Coast, Central and West Coast. Director must reside within their designated region.Business Development
Identifies decision makers, buyers, detractors, influencers and client buying process
Uses interpersonal interaction to identify market needs and intelligence
Identifies, documents, and prioritizes opportunities from client interactions
Manages new opportunities from identification to closure
Represents ETS to clients, potential clients and professional organizations, associations and institutions
Coordinates with necessary ETS functional stakeholders
Develops effective strategies to build brand awareness and gain access to decision makers
Client Management
Builds strategic relationships with institutions of higher education and other external stakeholders
Analyzes relationship strength and develops plan to improve relationships with priority institutions
Develops strategies to attain and improve client satisfaction
Evaluates institution-specific goals and supervises the development and execution of account plans
Represents the program at conferences and other external events
Client Satisfaction and Feedback Management
Supports design, administration, and completion of client satisfaction survey
Coordinates business response to critical client feedback (including product issues, operational concerns, GRE-optional discussions)
Adheres to ethical standards and comply with the laws and regulations applicable to job function Required Experience:Education, Certifications, or Special Licenses:
Undergraduate degree (or relevant experience) in related fields such as: Business Administration, Marketing or other areas combined with relevant work experience
Relevant Years of Experience Required:
At least 7-10 years of combined experience in a combination of client management, business development, sales, consulting or marketing
Demonstrable relevance within the industry
Proven network of contacts or abilities to generate contacts quickly
EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of Women and Minorities.EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of protected Veterans and Individuals with Disabilities.EDUCATIONAL TESTING SERVICE is a Drug-free workplace.Keyword: Client Relationship ManagementFrom: Educational Testing Service
