Title for this position: Compliance Call Center Project Manager Onsite: yes, remote to start Duration: Longterm contract
This position is located in Princeton, NJ
Assists in the management of call center operations, including the day to day activities of the call center supporting the Director
Conduit to providing access to client systems, including contractor access, IRMS, etc. working with Compliance Associate
Works with the Director and various internal stakeholders on the coordination of call center related projects, requests, issue resolution and reporting/metrics on call center operations.
Triages incoming emails to the call center mailbox to provide timely resolution
Create and edit process documents as needed to support activities of the call center
Creates and edit project timelines for new product introductions to call center
Works with Compliance Associate to route changes in documentation through PRC as well as GQEDMS
Reviews recorded calls to ensure high quality and support by the call center agents
Manage segregation of recorded calls as needed by the cross-functional team
Facilitates and/or participates in meetings with Call Center Vendor to ensure resolution of any issues that may arise from time to time
Prepare reports as needed to support the Director
Skills and Experience Required
Minimum 3 years Project Management experience within Pharma or Healthcare
5 years Professional Call Center experience or customer service experience; Call Center Experience preferred
College degree required
Must be proactive, high energy, effective communicator with attention to detail
Ability to work across different cross functional teams
MS Office
MS Project
Familiarity with ISO9001/13485
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
