02 Mar 2021
New Jersey, Raritan, 08869 Raritan USA


Job title – Wireless Lan-Aruba Specialist
Location – Raritan, NJ
Hourly Rate – $Negotiable
Duration: Contracts 6 months

Job Description –

Job Title WIRELESS LAN-ARUBA Specialist
Education requirements Any Graduate; Bachelor's degree in IT or related field is preferred
Years of Experience 4-6 Years in ARUBA WIRELESS LAN
Level 2 Support
Soft Skills requirements

  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE (Including MS Project and Visio)
  • Should have good customer handling skills
  • Skills required
  • Good understanding of SIP Protocols, ARUBA Framework and Architecture
  • Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights
    • Good troubleshooting experience in ARUBA infrastructure.
    • Good understanding of the following ARUBA Products
    • Knowledge about ARUBA Cloud Components like Google CCAI chat bot, predictive engagement.
    • SBC Management
    • Trunks, E1/ T1(CAS, CCS), SIP etc.,
    • Gateway protocols: SIP and MGoogle Cloud Platform
    • Good ITIL Knowledge – Incident, Change & Configuration Management
    Roles & Responsibilities
    • Resolving incident cases.
    • Monitor capacity, performance and availability using popular network tools and act to correct anomalies when needed.
    • Incident tracking to ensure continuity across shifts.
    • Vendor management with PSTN Service provide, OEM for resolution of tickets.
    • Coordination of communication bridges during major outages
    • Participate in Operational processes (Daily Ops, Change Control, Incident management, request forservice, etc).
    • Adhering to defined SLAs
    • Handling tickets / requests
    • Troubleshooting technical issues
    • Ensuring that defined processes are adhered to

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