Looking for field engineers who have prior experience working with, and supporting Senior Executives and VIP users within an organization.
Benefits: Step into this role and you're joining a company committed to providing a fun and challenging work environment. This is truly a fast-paced company where the business is continually expanding, and that means big things for your career. This position offers the chance to work with some wonderful people on very cutting edge projects. The company also offers virtually limitless growth opportunities, as well as very competitive compensation and outstanding benefits that include: Job Duties and Responsibilities:
Helping our Clients when they need assistance with various technology.
Update and prioritize support tickets and communicate with clients on a daily basis or as required until issue is resolved.
Supports PC’s, printers, phones, conference room equipment and other end user equipment including iPhones and Android smart phones
Knowledge of Apple hardware, Mac OS X, IOS iPhones and iPads is required
Takes initiative and drives all aspects of technical support inquiries in order to meet customers’ requirements and deliver superior client satisfaction.
Ensure technology is ready for all meetings
Provide guidance and assistance to new employees
Workstation and peripheral diagnostics and support
Escalate customer issues through the proper channels.
Maintain client security levels and confidentiality of information.
Follows up on key users requests and performs a daily walkthrough for “high visibility users”.
Desired Experience:
Microsoft Certifications - Certification preferred but not required
Minimum of 1 years of experience working on a technical help desk or equivalent
Minimum of 1 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment
Minimum of 1 years of field experience
Experience with remote solutions, such as Citrix, Terminal Server and VPN
Experience with VOIP Phones
Experience with POS equipment
Experience with wireless and switching
Experience with Apple Hardware and MAC OS
Knowledge, Skills and abilities:
Ability to provide consistently excellent customer service and professionalism
Excellent written and verbal communication skills
Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast paced environment.
Must be dependable and able to work both individually and in a team environment.
Must possess strong sense of ownership of client relationships.
Positively represent the company to clients and provide empathetic and friendly customer service at all times.
Possesses excellent time management
Must be able to act and display a sense of urgency as appropriate