Overseeing and assessing Parts and Technical Services staff activities and providing them with regular performance-related feedback.
Job Duties and Responsibilities:
Models a professional attitude in technical support, customer service, shipping, and repair
Utilizing technical parts knowledge to help the team asses any customer issues and needs
Overseeing and assessing Parts and Technical Services staff activities and providing them with regular performance-related feedback.
Strategizing and monitoring daily activities of the technical business operation.
Training staff in areas of technical customer service and company policies.
Provides the best technical support, customer service (CS), shipping, and repairs
Communicates well with other members of the team on all departmental issues
In house, manages parts and technical service areas by:
Troubleshooting / Parts replacement recommendations
Provide part numbers / Provide installation information
Provide other information as needed for Beauty customers
Manage in house testing and repairs with CS Department
Ensure all estimates for the repairs are completed and faxed or e-mailed to the customer
Ensure all personnel have the correct status of any repairs
Ensure all repairs are completed and the equipment is returned to the customer
In the field:
Provide technical support for products
Assist Dealers and end-users with installation and operation of beauty equipment
Assist Dealers with correct parts / part numbers for equipment
Work to troubleshoot and repair products in house and at customer locations as needed
Experience in mechanical devices
Some training in electronics
Some training in Personal Computer usage
location: Somerset, New Jersey
job type: Permanent
salary: $65,000 - 75,000 per year
work hours: 8am to 4pm
education: High School
responsibilities:
Manage the technical helpdesk.
Manage the parts area including inventory for shipping and repair
Track shipping of parts for customers
Manage in house testing, repairs, and returns of components
Job Duties and Responsibilities:
Models a professional attitude in technical support, customer service, shipping, and repair
Utilizing technical parts knowledge to help the team asses any customer issues and needs
Overseeing and assessing Parts and Technical Services staff activities and providing them with regular performance-related feedback.
Strategizing and monitoring daily activities of the technical business operation.
Training staff in areas of technical customer service and company policies.
Provides the best technical support, customer service (CS), shipping, and repairs
Communicates well with other members of the team on all departmental issues
In house, manages the parts and technical service areas by:
Troubleshooting / Parts replacement recommendations
Provide part numbers / Provide installation information
Provide other information as needed for customers
Manage in house testing and repairs with CS Department
Ensure all estimates for the repairs are completed and faxed or e-mailed to the customer
Ensure all personnel have the correct status of any repairs
Ensure all repairs are completed and the equipment is returned to the customer
In the field:
Provide technical support for chairs, units, processors
Assist Dealers and end-users with installation and operation of equipment
Assist Dealers with correct parts / part numbers for equipment
Work to troubleshoot and repair products in house and at customer locations as needed
Educate customers on equipment
Performs other duties as assigned
Educational Requirements:
High School Diploma or equivalent
Some training in mechanical devices
Some training in electronics
Hydraulic experience A+
Some training in Personal Computer usage
qualifications:
Experience level: Manager
Minimum 5 years of experience
Education: High School
skills:
Hydraulics (2 years of experience is preferred)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
