Technical Support Supervisor

Technical Support Supervisor

02 Mar 2021
New Jersey, Somerset, 08873 Somerset USA

Technical Support Supervisor

job summary:

Overseeing and assessing Parts and Technical Services staff activities and providing them with regular performance-related feedback.

Job Duties and Responsibilities:


  • Models a professional attitude in technical support, customer service, shipping, and repair
  • Utilizing technical parts knowledge to help the team asses any customer issues and needs
  • Overseeing and assessing Parts and Technical Services staff activities and providing them with regular performance-related feedback.
  • Strategizing and monitoring daily activities of the technical business operation.
  • Training staff in areas of technical customer service and company policies.
  • Provides the best technical support, customer service (CS), shipping, and repairs
  • Communicates well with other members of the team on all departmental issues
  • In house, manages parts and technical service areas by:

Troubleshooting / Parts replacement recommendations

Provide part numbers / Provide installation information

Provide other information as needed for Beauty customers

  • Manage in house testing and repairs with CS Department
  • Ensure all estimates for the repairs are completed and faxed or e-mailed to the customer
  • Ensure all personnel have the correct status of any repairs
  • Ensure all repairs are completed and the equipment is returned to the customer
  • In the field:

Provide technical support for products

Assist Dealers and end-users with installation and operation of beauty equipment

Assist Dealers with correct parts / part numbers for equipment

Work to troubleshoot and repair products in house and at customer locations as needed


Experience in mechanical devices

Some training in electronics

Some training in Personal Computer usage




location: Somerset, New Jersey

job type: Permanent

salary: $65,000 - 75,000 per year

work hours: 8am to 4pm

education: High School



responsibilities:



Manage the technical helpdesk.


Manage the parts area including inventory for shipping and repair


Track shipping of parts for customers


Manage in house testing, repairs, and returns of components




Job Duties and Responsibilities:



  • Models a professional attitude in technical support, customer service, shipping, and repair
  • Utilizing technical parts knowledge to help the team asses any customer issues and needs
  • Overseeing and assessing Parts and Technical Services staff activities and providing them with regular performance-related feedback.
  • Strategizing and monitoring daily activities of the technical business operation.
  • Training staff in areas of technical customer service and company policies.
  • Provides the best technical support, customer service (CS), shipping, and repairs
  • Communicates well with other members of the team on all departmental issues
  • In house, manages the parts and technical service areas by:

Troubleshooting / Parts replacement recommendations

Provide part numbers / Provide installation information

Provide other information as needed for customers



  • Manage in house testing and repairs with CS Department
  • Ensure all estimates for the repairs are completed and faxed or e-mailed to the customer
  • Ensure all personnel have the correct status of any repairs
  • Ensure all repairs are completed and the equipment is returned to the customer
  • In the field:

Provide technical support for chairs, units, processors

Assist Dealers and end-users with installation and operation of equipment

Assist Dealers with correct parts / part numbers for equipment

Work to troubleshoot and repair products in house and at customer locations as needed

Educate customers on equipment


Performs other duties as assigned




Educational Requirements:


High School Diploma or equivalent


Some training in mechanical devices


Some training in electronics


Hydraulic experience A+


Some training in Personal Computer usage






qualifications:


  • Experience level: Manager
  • Minimum 5 years of experience
  • Education: High School


skills:
  • Hydraulics (2 years of experience is preferred)



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Job Details

  • ID
    JC10483778
  • State
  • City
  • Job type
    Permanent
  • Salary
    USD $65k - 75k per year 65k - 75k per year
  • Hiring Company
    Randstad Corporate Services
  • Date
    2021-03-02
  • Deadline
    2021-05-01
  • Category

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