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Ensuring our patients have the best experience is a priority. An Optometric Technician is responsible for providing quality Customer Service while performing necessary pre-screening exams/testing. A successful candidate will be self-motivated, organized and detail-oriented with an ability to multitask while working in a fast-paced environment. This position requires a lot of teamwork and will provide a great opportunity to join a growing and successful Optometric Practice.
All employees are required to:
have High School Diploma or GED.
have your own transportation.
have effective interpersonal skills.
have excellent customer service skills.
have the ability to learn optical terminology and testing procedures.
have the ability to stand for extended periods of time that may average 6-8 hours.
have the ability to accurately transcribe words and numbers.
to work varied schedules including nights, weekends and holidays.
Responsibilities:
Perform duties in such a manner as not to jeopardize the safety and health of themselves, fellow-associates or patients.
Perform exam pre-screening, explaining to the patients what each instrument is used for and how it works.
Complete insurance verification, authorizations, referral forms and complete follow-up paperwork as required.
Order and maintain supplies and contacts as needed by doctors. Putting contacts away in their proper location. Ordering contacts as needed at patients request.
Maintain a professional atmosphere and appearance of doctor’s exam lane and pre-test rooms.
Ensure instruments (both Doctor’s and pre-test) are properly maintained. Turning them on in the morning, cleaning in-between patients and properly shutting them down at night.
Participate in regularly scheduled mandatory communication meetings to keep informed of changes in the store and corporate policies.
Handle patient "flow" efficiently. Answer patients' questions, check patients in and out, collect payments, perform other front desk tasks as needed.
Instruct patients on the insertion, removal, cleaning and care of contact lenses.
Clean and maintain instruments in the optometric area and cover the instruments nightly as well as refilling supplies.
Pull charts for the next day, scan and shred as needed.
Confirm schedule, call appointments two days prior to confirm the appointment time. Contact and reschedule no shows and cancellations.
Calling patients to inform them that their contacts are in and ready for pick up.
Instructing the patients on paperwork and explaining the tests available.
Cleaning the office after the last patient leaves for the day, vacuuming, emptying trash and wiping down surfaces
Closing the office, correcting the unassigned items, balancing the drawer, filling out the bank deposit slip and closing down the credit card machine.
Other duties as assigned by management.
