Vacancy expired!
NJDOH
Help Desk Coordinator 1
Trenton, NJ 08618
Till Dec 2021 (Multi year Long term)
Pay rate:$17.40/hr-W2
Full-time professional work experience as a break/fix desktop support representative. Must be able to work on site 100% This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
This position is not purely phone support and will be 100% on site at the address listed.
Project will extend beyond the current dates based on future anticipated funding.