Help Desk Coordinator 1

Help Desk Coordinator 1

14 Jun 2024
New Jersey, Trenton, 08618 Trenton USA

Help Desk Coordinator 1

Vacancy expired!

NJDOH
Help Desk Coordinator 1
Trenton, NJ 08618
Till Dec 2021 (Multi year Long term)
Pay rate:$17.40/hr-W2
Full-time professional work experience as a break/fix desktop support representative. Must be able to work on site 100% This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
This position is not purely phone support and will be 100% on site at the address listed.
Project will extend beyond the current dates based on future anticipated funding.

  • Current professional experience supporting and troubleshooting Windows 10 -Required 2 Years
  • Current experience troubleshooting pc hardware issues-Required 2 Years
    Current experience performing software installation and troubleshooting Required 2 Years
  • Recent support of the most recent Microsoft Office Suite- Required 2 Years
  • Experience imaging computers and physically setting up computers/monitors Required 2
    Years
  • Current experience using remote assistance tools such as Quick Assist or GoToAssit
    Desired 2 Years
  • Possesses user friendly customer service skills Required 2 Years
  • Experience with Absolute Computrace Nice to have 1 Years
  • Experience with hard drive encryption tools such as Bitlocker Nice to have 1 Years

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Job Details

  • ID
    JC15443423
  • State
  • City
  • Job type
    Contract
  • Salary
    $17 - $17.4
  • Hiring Company
    Sunrise Systems, Inc.
  • Date
    2021-06-09
  • Deadline
    2021-08-08
  • Category

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