This position will be responsible for providing on-site computer/tablet/peripheral technical support for the Department of Health and will support Windows 10 devices.
This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application, and Internet connection issues via phone, e-mail, and remote connection or in-person and walk the user through the problem-solving process.
Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location;
Prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.
The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
Applicant Qualifications:
How many years of Encryption/Bitlocker installation experience do you have?
How many years of Microsoft Office 365 Suite experience do you have?
How many years of PC Imaging for Windows 10 experience do you have?
How many years of Remote Access tools such as GoTo Assist experience do you have?
How many years of SCCM experience do you have?
How many years of ServiceNow for ticketing experience do you have?
How many years of ticketing systems for troubleshooting and support tracking experience do you have?
How many years of troubleshooting PCs and peripherals experience do you have?
Are you able to work in Trenton, NJ?
Are you willing to undergo a background check, in accordance with local law/regulations?
