Vacancy expired!
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job Summary:Responsible for greeting customers as they enter the store andfacilitating positive customer experience as they move through thestore. Works on straight forward tasks using established procedures.Employees at all levels are expect to:- Understand our Operating Principles; make them the guidelines for howyou do your job- Own the customer experience-think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services- Know your stuff-be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences- Win as a team-make big things happen by working together and beingopen to new ideas- Be an active part of the Net Promoter System-a way of working thatbrings more employee and customer feedback into the company-by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and ourcommunitiesCore Responsibilities:- Greet: Open door, greet and check in every customer and give anestimate of wait time; take any returned items.- Triage: Identify high-priority customers (e.g., extremely upset,repeat issue, sales/upgrade) and direct them to the right salesconsultant or management.- Manage demand: Identify customers who do not need to see a consultant(e.g., payment, remotes, eq. drop-off) and assist/notify them of self-serve options when queue is long.- Manage perceived wait time: Converse with customers in line.- Pique customer interest in products: Bring attention to newpromotions, assist with apps, demonstrate products (if time betweengreeting), without making a formal offer.- Maintain store layout: During lull periods, restock boxes/brochures,clean and re-organize displays.- Must be able to carry and lift up to 25 pound boxes, stand and moveabout the store constantly.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.- Other duties and responsibilities as assigned.Job Specification:- High School or Equivalent--- Generally requires 0-2 years related experience.Comcast is anEOE/Veterans/Disabled/LGBT employerand all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex or any other legally protected category.
