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Twitter is committed to serving the public conversation by helping people stay informed, inform others, and discuss what matters. Our Curation team is on a mission to better facilitate this through the curation of the best, most relevant, and timely content that reaches, engages and delights one of the largest daily audiences in the world.
Twitter’s Curation team sits within its Consumer Product team, which works directly on developing the core Twitter product with our customers in mind.
We are looking for a highly-skilled Deputy Lead to manage a small team of English-language Curators focused on quickly, accurately and impartially summarising complex conversations that are unfolding in real-time on Twitter.
This person will work as part of a global, high-performing team to provide 24/7 coverage and ensure the Curators’ work meets our high standards.
This role can be remote in the UK/Australia/US or located in our London/Sydney/San Francisco office. You may need to work weekends.
The ideal candidate will have experience of people management in journalism, content moderation or a similar industry. They will have a passion for working in a fast-paced, real-time news environment while maintaining quality and implementing processes and policies.
They should also have deep, non-partisan, understanding of US news and politics. They should feel comfortable fact-checking content related to politics, social justice or health.
They must be able to display an expert knowledge of media law and a strong understanding of Twitter’s role in the world as well as general knowledge across News, Sports and Entertainment verticals.
While this role is primarily focused on English content, working proficiency in one or more of the following languages is an advantage: Spanish, Portuguese, Japanese, Arabic, Korean, Tagalog, Tamil and Hindi.
Success in this role is measured by:
Delivering consistently high levels of quality assurance on curated content
Prioritizing the team’s work effectively under time pressure
Ensuring content is delivered impartially and accurately
Implementing a long-term strategy for success
Using data to inform and improve content decision-making
Providing easy-to-understand, constructive feedback to aid team and individual development
Managing the team’s day-to-day operations and forward planning
Responsibilities:
Manage, train and develop a team of Curators
Plan the team’s schedules and working patterns
Oversee all content decisions and know when to escalate them
Work cross-collaboratively as part of a global team that works with internal partners
Track success metrics
Provide feedback to Product and Tooling teams
Qualifications
BA/BSc degree or equivalent experience
Written and verbal fluency in English; other languages a plus
Excellent written communication skills
5+ years of experience working in journalism, content moderation or similar
Extensive experience of using Twitter, preferably as a tool in reporting
Experience with newsgathering tools like Tweetdeck, Dataminr for News, etc preferred but not required.
Additional Information:
We care about making work happy and productive for everyone, with a permanent option to work remotely or regularly work from home when our offices reopen; a home office expense budget; wellness benefits; regular #NoMeetingFridays; and six months of parental leave.
A few other things we value:
Challenge - We work with Twitter's product and standards teams to solve some of the industry’s hardest content problems. Come to be challenged, learn, and thrive as a curator.
Diversity - Diversity makes us a better organization and team. We value diverse backgrounds, ideas, and experiences.
Work-Life Balance - We work hard, but we believe with hard work should come balance.
We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.
All your information will be kept confidential according to EEO guidelines.
