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DescriptionJOB RESPONSIBILITIES:
Directs the activities of the Road Service call center team, taking on-the-spot actions to prevent and/or correct problems.
Teams with supervisors, field staff, and dispatchers to make decisions that consider our members' best interest first.
Monitors all calls in-progress and addresses problems immediately.
Supervises area to achieve overall Road Service goals.
Deploys staff appropriately and team with Dispatch Supervisors to arrive at "cross functional" decisions. Supervises, mentors and directs activities of team.
Ensures team understands their roles and responsibilities and demonstrates competence in their position.
QUALIFICATIONS:Two plus years experience as a in a call center environment.Supervisory and/or management courses preferred and knowledge of geography of Club territory.Excellent interpersonal skills with the ability to develop and maintain a team atmosphere.Excellent customer focus and customer service skills; excellent decision making, problem prevention and problem solving skills.AAA Northeast is one of the largest and most innovative membership organizations in North America. It is a multi-business organization comprising more than 60 locations in a six-state area. We provide valuable roadside service to our 5.1 million members, as well as many specialized services such as Financial Services & Loans, Insurance, Travel, Discounts, Auto Glass, and Driver Training. AAA is a key advocate for issues impacting the traveling public, such as highway safety, road maintenance and related legislation. We have a unique organizational model and many of our businesses are the largest and most sought after in their industries. AAA Northeast employees help and serve as a way of life. Through a 100-year legacy of service stewardship, our employees make valuable contributions to our workplace and the community that surrounds us. In order to continue our mission, our organization is expanding and we need talented people to work alongside us in creating our next 100 years.Requisition Number: 19-0977Title: Call Center SupervisorCity: WayneState: NJStatus: Full-TimeType of Position: RegularSchedule: Monday - Friday 3:00pm-11:30pm, rotating weekends Tue/Thur days off
