Infrastructure Program Manager for Global Service Management

Infrastructure Program Manager for Global Service Management

06 Jun 2024
New Jersey, Whitehousestation, 08889 Whitehousestation USA

Infrastructure Program Manager for Global Service Management

Vacancy expired!

Infrastructure Program Manager for Global Service Management

9 Month Contract

Whitehouse Station, NJ (Remote to Start)

W2 Only!
Team Focus: Partner with Infrastructure key stakeholders including Global End User Services and Operations team focused on delivering end to end services across a wide range of shared technology disciplines.

Key projects: Assist with the integration of new tools within ServiceNow platform and lead the design/build/implementation of global and regional business processes for Event Management, Incident Management, Change Management, Patch Management, Certificate Management, and others.

Reason for Position: Required due to current project manager resource constraints and limited skill set and experience with business process development and ServiceNow integration.

Overview:
Expectation that PM will manage own time to:
-Coordinate and oversee the design, build, and delivery elements of our global operational business processes.
-Oversee and coordinate the day-to-day activities required to achieve the above, involving interaction with End User Services, Operations, Security, Engineering teams and external vendors.
-Work with stakeholders in multiple regions and time zones.
-Provide support and assistance in the promotion and wider rollout of newly developed business processes and tooling.
-Be responsible for the administration and production of PMO project documentation.
-Assess project risks in an informed and considered manner and plan for their mitigation.
-As required, escalate any residual impediments to delivery and ensure that they are remediated.
-Track progress against milestones, deadlines and budget. Report on these items to key stakeholders and provide new or updated dependency information into Shared Services and PMO Management.
-Work Environment is collegiate and collaborative
-Potential to convert to perm if vacancy opens
-As with all such roles in a large complex organization, the role holder will need to handle a dynamic change environment.

Requirements:
-7+ years experience in Infrastructure Project and Program Management
-ServiceNow Implementation knowledge and experience
-Six Sigma Blackbelt preferred
-ITIL certified
-4yr college degree
-Excellent Communications Skills


Top 3 Must Haves:
-Track record of delivering infrastructure transformation programs; preferably with building new end to end business processes centered around ServiceNow and AIOPs.
-Experience engaging multiple groups of technical and non-technical stakeholders, facilitating working sessions, designing business process workflows, and documenting results
-Working knowledge of Program Management tools and methodologies, including Visio, JIRA, Kanban, Agile


Top 3 Nice to Haves:
- Strong planning and organizational skills, ability to document processes and workflows
-Able to demonstrate strong management skills including change management, facilitation
-Ability to manage several work streams simultaneously

Related jobs

  • JOB DESCRIPTIONPosition Overview:The Chubb Data Marketplace team is hiring a Senior Product Owner to join our team. This role is responsible for leading, building, and maintaining the growth of data marketplace products and capabilities and will work directly with a team of highly skilled engineers to realize our vision. The Data Marketplace team builds features and functionalities that allow users to discover data across the enterprise, share data and democratize data. The Senior Product Owner will define user stories, prioritize the team backlog, contribute a solid understanding of end users and their needs, and identify future capabilities for the product. The position demands frequent interactions with end users at all levels of the organization, including business, analyst, data science, and technology teams. This role requires a solid understanding of technical capabilities in the data space, which means we are looking for candidates with a blend of technical experience and a customer-focused, product mindset.Primary ResponsibilitiesCore focus would be Leading Development, enhancement, and maintenance of Data MarketplaceDevelop Product backlog [Functional and non-functional requirements] & Roadmap by gathering requirements from various Insurance verticals / stake holders.Prioritization of product backlog and converting them into User stories for product developmentAnalysis, elaboration and grooming of user story and make it ready for development with the acceptance criteria clearly documented.Working very closely with the Development / Scrum teams to clarify any questions. Supporting in developing User Mocks-ups, design and development, testing during the Agile Development processEstablish Data Contract with the Consumers and Producers of Data based on the agreement & requirements of functionality, data lineage, data quality, source of data and ownership.Performing and driving the User acceptance testing to ensure the product is developed as per the specifications and is ready to be deployed to production.Ensuring all the Agile ceremonies [Sprint planning, Scrum meeting, Scrum of Scrums, estimations, retrospective sprints, sprint velocity, reporting etc.] are conducted as part of the agile process.Create, revise, and enforce data management / Data governance policies for Usage / Security of Data MarketplaceDevelop and Execute Adoption and Marketing strategy for Data Marketplace working with end users at all levels of the organization including tech and business.Develop techniques to measure the usage of Data marketplace and increase adoption. Implement procedures related to the secure and efficient handling and sharing of data.Develop Techniques to develop Charge back model to the lines of business for financial alignment.ABOUT USChubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Job Details

Jocancy Online Job Portal by jobSearchi.