Bilingual Portuguese Customer Service Representative

Bilingual Portuguese Customer Service Representative

26 Jan 2024
New Mexico, Albuquerque 00000 Albuquerque USA

Bilingual Portuguese Customer Service Representative

Vacancy expired!

GET TO KNOW ALORICAAt Alorica, we only do one thing “ make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe.ÂJOB SUMMARYYour mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.ÂYoure literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.ÂKEY JOB RESPONSIBILITIESTalks to customers over the phone, email, online chat or social media to resolve their questions or concernsMaintains and updates customer information as necessaryCalmly attempts to resolve and de-escalate any issuesEscalates calls to supervisor when necessary and appropriateResponds to requests for assistance and/or possible processing of credit card authorizationsTracks call-related information for auditing and reporting purposesProvides feedback reports on call issues related to downtime and/or training issuesUpsells to customers as necessaryÂWHY JOIN ALORICA?Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much “ thats why were so proud ofÂMaking Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives better¦one interaction at a time. And to do that, we need the very best people to join us.ÂBut please, allow us to entice you further! As an Alorica employee, you may receive:Paid trainingFlexible training schedulesMedical and dental benefitsPaid time offPaid holiday and sick timeRetirement planning options (401(k))Employee discounts through client programsWorking at Alorica means potentially having the freedom to explore all kinds of career options “ from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed “ because when youre at your best, thats when were atÂourÂbest.ÂSo what do you say? Ready to take the next step?ÂÂJOB REQUIREMENTSMinimum Education and Experience:High School Diploma or GED required; college degree preferredCustomer service experience a plusPhone-related customer service aÂmajorÂplusFamiliarity with Microsoft Windows, Word, and Excel applicationsBilingual language skills a plusKnowledge, Skills and Abilities:Stellar customer service skills “ and an overwhelming desire to make lives better, one interaction at a timeAbility to use phone and computer systemsExcellent oral and written communication skillsStrong listening/comprehension skillsAbility to stay composed and objectiveConversational, patient and confident, with a positive attitudeWORKING CONDITIONSWork EnvironmentA climate controlled, contact center environment “ filled with amazing people, incredible career opportunities and the occasional dance-offConstant usage of phone and computer systemsPhysical DemandsConstant sedentary work. Youll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.ÂDISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.ÂTAKE THE NEXT STEPLets make lives better. Lets defy the status quo. And lets go beyond thinking outside the box “ and decide to obliterate the box instead.You ready? Lets do this.ÂAbout Alorica:ÂAlorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.Click Here to Apply Now

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