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Job Summary: Customer Service Representatives are often the first staff members that current, new or prospective residents meet. The following is an overview of duties:
Duties and Responsibilities:
Typical Day:
Arrive for work in appropriate uniform including name tag.
Target rooms you will sell that day.
Easy check-in process.
Phones answered quickly, within three rings.
Excellent sales presentation on the telephone and in person.
Traffic log filled out completely and accurately.
Accept rental payments and move-in fees by writing cash tickets and posting receipts on Master Cash Sheet. (For those properties with Night Vision post payments into the system).
Make cash drops immediately after each transaction.
Track move-ins and move-outs on activity report.
Update board from activity report.
Help maintain a clean and inviting office.
Take work order requests from residents.
Prepare daily reports at end of the day
Close-out / balance daily Master Cash Sheet.
Prepare deposit slips and bank bags.
Update bible.
Update rent roll.
IDLs completed daily.
Other related duties as assigned.
Qualifications:
High school diploma or equivalent.
Minimum of 6 months customer contact experience.
Strong written and verbal communication skills in the English language.
Ability to provide excellent customer service.
Sitting, standing, walking, bending, climbing stairs, kneeling, and lifting up to 50 lbs.
Prolonged standing up to 4 hours.
Maintain a professional, neat and well-groomed appearance, adhering to Company standards.
Work varied shifts, including weekends and holidays.
Proof of eligibility to work in the United States.
