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Encantado Technical Solutions is seeking a Systems Operations Analyst I to support a major national laboratory. This position is for the Swing Shift: 3:30pm-12:00am.The mission of the organization is to develop and maintain a big picture, end-to-end view of operational IT services. IT Service Management tools are blended with best-practice ITIL processes to lead improvements in IT Service Management. The portfolio includes automated discovery, performance and availability monitoring, enterprise and mission testing, a central tool suite with a service asset repository that supports all ITSM processes, including mature service catalog, request fulfillment, incident management, knowledge management, problem management, change management, service asset and configuration management, enterprise logging, and event management practices. The monitoring team is staffed to provide performance and availability monitoring and notification on a 24x7x365 basis. This System Analyst position provides for the monitoring and notification of a major National Laboratory IT infrastructure which includes servers, network, databases and applications.Provide Environmental Safety Walkthroughs.
Provide event, warning, alert, and alarm processing and management. Coordinate resolution of the event, warning, alert, and alarm messages Network Intrusion Detection Services.
Detect events collected by the Enterprise Management System across the client site computing environments including all corporate networks and corporate telephone
Monitor batch processing job flows on two corporate networks and monitor that requested batch completion times are met, escalate when required. Provide prompt and accurate response to error notifications (Alerts)
Administer and support on-premises APC (Advance Persistent Cloud) – Cyber’s Azure Stack private cloud platform that my department M&O’s which includes patching, configuration, service and incident fulfillment, and capacity management. Maintains the integrity of servers and systems to meet established requirements for service levels, disaster recovery, and business.
Provide IT project and service management support & space coordinator space/facilities management
Strong verbal and written communication skills
Proficient with MS Office
Strong analytical skills
Strong organizational skills
Ability to obtain and maintain a security clearance
High School Diploma with 2 years’ experience
Desired Skills:Networking experience with CISCO, Brocade, Juniper
Experience with BMC Truesight
ITIL Certification
Active DOE “L” or “Q” clearance
About Us: Encantado Technical Solutions (ETS) is an unpopulated Small Business Administration-approved mentor-protégé joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.Requisition ID: 2022-1560 External Company URL: https://encantadotech.com Telecommute: No
