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Landmark Realty LLC is currently hiring for a Property Leasing Agent for its apartment community in Albuquerque, NM. This is a full time position, with excellent guaranteed base pay, plus above industry standard commission structure, and full benefits offered.
The Leasing Agent is the communitys sales representative whose primary duties include leasing, marketing and maintaining positive resident relations of multi-family residential apartments. A Leasing Agent is very service oriented and strives to make current and future residents feel welcome and comfortable in their community.
Leasing
Greet prospects and deliver all necessary information on apartment inquiries
Maintains accurate records for both in-person, online, and telephone requests for apartment information
Inspect models and available market ready, communicate related service needs to Property Manager
Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status
Ensure apartment is ready for resident to move-in on agreed date
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospects needs
Secure new residents signature(s) on appropriate paperwork prior to move-in. Orient new residents to community
Assist in monitoring renewals. Distribute and follow-up on renewal notices
Monitor advertising effectiveness. Gather information about market competition in the area and file
Represent the company in a professional manner at all the times
Administrative
Accept rental payments and give immediately to Assistant Community Manager
Complete appropriate paperwork and input information on Yardi System accurately and on a timely basis
Review with the Community Manager prior to obtaining signatures
Maintain current resident files
Maintain and record daily inspections for the community
Distribute all company or community-issued notices
Maintain accurate monthly commission records on leases and renewals for bonus purposes
Assist management team with other various tasks as assigned
Consistently implement policies of the community
Resident Retention
Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments
Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis
Maintain open communication with Property Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager
Marketing
Participate in outreach marketing activities on a regular basis to obtain prospective residents
Advise residents of referral concessions (if permitted)
Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
Distribute newsletters, pamphlets, flyers, etc.
Conduct market surveys and shop competitive communities
Essential Job Functions:
Demonstrate an ability to support and contribute to community team
Demonstrate strong oral and written communication skills
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, and Yardi System
Must possess a positive, sales-driven attitude
Participate in training in order to comply with new or existing laws
Ability to work a flexible schedule, including evenings and weekends (on a rotating basis)
At least two (2) years experience in previous multi-family residential apartments
Neat, clean, professional at all times throughout the workday and/or whenever present at the community
Comply with expectations as communicated by management
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
Landmark Realty is a national property management company. We are based out of San Francisco and manage 5,000+ units across multiple states, including California, New Mexico, Kansas and Missouri. Landmark Realty offers benefits for its full time employees after a 90 day probationary period, including Health, Dental and Vision. We require a criminal background check as well as drug screen for our candidates to ensure the safety of our staff and tenants. Please respond with your current resume.
