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We are a luxury day spa and wellness center near Nob Hill. We are a small group of passionate people and are looking for great people to join our team.
Front Desk Employee:
Part Time, Hourly
Responsibilities include, but are not limited to, operation of the front desk, spa, and back of the house. The successful Front Desk Staff Member will be a self starter with exceptional multitasking skills, be willing to work as part of a team in a fast-paced, goal-driven environment while maintaining a positive and professional attitude.
Essential Duties
Provide superior customer service while encompassing The Remedy brand standards
Answer phone and respond to client emails in a timely manner
Exhibit time management skills and ability to self-start, possess the ability to prioritize tasks
Be able to work scheduled shifts
Be available to work nights, weekends, and some holidays
Schedule clients following strict Remedy protocol, to maximize efficient use of time
Elevate the client experience by offering enhancements and additional services
Welcome client and guide them through the spa
Have each new client fill out and sign an intake form
Communicate with all co-workers and clients in a friendly, professional manner
Educate clients and close out retail sales that will provide client with the maximum benefits
Help maintain retail area, communicate with management about product, feedback stock levels etc
Assist with light housekeeping (picking up glasses in lounge, robes in locker room)
Wash and Fold laundry
Complete side work and closing duties directed by co-workers or managers
Be positive, outgoing and energetic
Attend all meetings and training required of your department or company in general
Check email regularly, participate in discussions, and help find solutions
Adhere to all policies and procedures expected The Remedy staff
Adhere to any and all protocol changes issued by management
Ability to sustain reasonable physical activity for the duration of a scheduled shift
Ability to lift up to 25lbs
Qualifications and Experience
Professional communication skills, both written and verbal
Must have schedule availability to include evenings, weekends, and holidays
Prior experience in retail, hospitality or salon/spa industry strongly preferred
Must have a minimum of two years customer service experience, management experience a plus
Experience with salon/spa software and Microsoft office a plus, general computer knowledge is required
Natural ability to sell and educate clients on products and treatments
If you're interested in applying for this position, email your cover letter and resume as a reply to this post.
