Associate Client Relations Administrator (JR1025369)

Associate Client Relations Administrator (JR1025369)

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Job Description

The role of this position is to assist Relationship Managers and members of the management team with their mandate of making our client’s lives easy and advocating for each client to ensure optimal outcomes. Details include, but are not limited to:

• Assist in handling all client communications in a timely and professional manner.
• Ensure all correspondence and client requests are precise, simplified and value add (e.g., serve as a liaison between claims admin request and clients to ensure that communications are clear, concise and comprehensible)
• Help Relationship Managers guide their clients through the onboarding process within agreed upon SLAs
• Ensure refresh data has been received for all clients pursuant to their agreed upon schedule
• Track all filing deadlines and ensure claims have been filed timely
• Ensure all deficiency and audit deadlines are tracked and responded to timely
• Compile and prepare client reports
• Develop an understanding of Broadridge and the scope of the company
• Develop an understanding of Class Actions and other areas relative to Broadridge/Client Relationship

Requirements:

• Bachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Strong analytical skills: ability to gather data, interpret results, reformulate as needed
• Strong written and oral communication skills
• A self-starter with excellent interpersonal and organizational skills
• Securities and/or class action industry experience a plus
• Detail oriented ability to multi-task, and excellent time management and follow-up skills.

Additional Information

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status.

"Everyone Benefits from Diversity & Inclusion.

Diverse & Inclusive Teams Drive Growth."

US applicants: Click here to view the "EEO is the Law" poster.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [emailprotected]