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Job Description
Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems.
Provide IT Service Management functions and first level troubleshooting to all customers.
Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations.
Analyze, diagnose, and isolate failures to hardware.
Directly replace or coordinate replacement of hardware failures.
Collect data for proper escalation and resolution by Tier 2/3.
Perform network management services to include: monitoring network device health and status, monitoring network performance and utilization optimization.
Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc.
Perform modifications to authorized user lists, user profiles, and file system maintenance.
Understand all ITSM processes and document work accurately and effectively through the use of a ticketing system.
Perform visual inspections of hardware and document/report all findings.
Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines.
Manage account requests and provide account management responsibilities for personnel on numerous systems.
Know all functional leads and technicians for all the managed systems by the program.
Understand local site command and hierarchy.
Know POC’s for systems that the Program does not have responsibility for.
Interface with customers and government officials.
Participates in special projects as assigned.
EducationBachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.Qualifications2-5 years of directly related experience in systems administration and analysis.
UNIX/LINUX System Administration - Preferred
Windows System Administration - Preferred
Shift work (Panama Schedule - 12 hours/day for a total of 7 days over 2 week period)
Candidate must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE OR CCNA-Security certification. Security+ CE Certification preferred. In addition, candidate must attain the required DoD 8570 Computing Environment (CE) Certification within six (6) months of Hire Date.As part of your role/function on the program; you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties; you will be subject to additional IT system monitoring; and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero tolerance policy for security violations.Due to the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.Shift work is on a rotating Panama Schedule.Schedule 1 Schedule 2Work - Mon, Tues Off - Mon, TueOff - Wed, Thur Work - Wed, ThuWork - Fri, Sat, Sun Off - Fri, Sat, SunOff - Mon, Tue Work - Mon, TuesWork - Wed, Thu Off - Wed, Thur Off - Fri, Sat, Sun Work - Fri, Sat, Sun Shifts are 6 AM to 6 PM, 6 PM to 6 AMBenefits of this Position:
Opportunity for Fast Growth within the program
Professional Development Assistance – Covering the Cost of Obtaining Professional & Technical Certifications (depending on program)
Educational Reimbursement – toward degree programs and individual coursework
401K Match – with 100% vesting on day one
Health, Dental and Vision Coverage to keep you healthy, starting your first day
We know work-life balance is important, GDIT offers Paid Time Off, Plus 10 Paid Holidays
Parking and transit commuter benefits
Why Work at General Dynamics IT?
Work with top talent and some of the brightest minds in your field
Support missions that make a difference to our Nation
Become part of an organization that that is committed to the highest ethical standards in all that we do
Thrive in the stability of a large organization, with the ability to move onto new opportunities, supporting different missions, building your career within GDIT
Want to move, or find a job close to home? We have positions in several locations in the United States and the world
Enjoy a culture that supports work-life balance
General Dynamics is aand.As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.#ISDCJ#DPostJob ID2019-63954Number of Positions1Job FunctionInformation TechnologySecurity Clearance LevelTop Secret/SCI with PolygraphFull/Part TimeFull Time
