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DescriptionAs the Lead Provider Product Manager, you will be accountable for leading Humana’s provider product strategy to enhance our mission of delivering integrated care, resulting in improved health outcomes for patients. Leveraging your expertise in customer-centric design, you will partner with key internal and external stakeholders, to define the vision, roadmap, business requirements and success metrics that further strengthen Humana’s provider partnerships towards integrated care delivery.ResponsibilitiesLocation: work at home anywhereYou will leverage your extensive experience in forming customer insights to develop a strategy and roadmap to deliver healthcare provider solutions. You will lead all phases of the product life cycle, from inception to introduction into the marketplace. Once products are launched, monitors efficacy of products and uses customer and business partner feedback to ensure products are meeting customer needs across each customer segment, adjusting products over time to continue to achieve the desired outcomes. This role plays an integral part in Humana’s clinical strategy. If you thrive in a fast-paced environment and are known for your incredible leadership, problem solving, creativity, and execution skills, we can’t wait to meet you. Responsibilities:
Using customer insights to prioritize and define the provider product roadmap
Partner with research teams to discover, collect, analyze, validate and communicate problems found in the market.
Assess Humana’s distinctive capabilities and competencies that deliver value to customers.
Deploy market based strategies that solve customer problems and lead the execution across various teams, including go to market strategy in partnership with marketing and customer success teams.
Leads cross-functional product teams across Humana, including external partnerships
Collect and articulate compelling business rationale for making product investment decisions, including market sizing, financial projections and risk identification.
Monitor and analyze KPIs
Lead and coordinate the development of customer journey maps and personas, ensuring integrated product experiences
Working closely with the Director of Product Launch Strategy, Vice Presidents of Product and Customer Success, and local Market teams you have accountability from design to delivery of fully-developed products that meet the needs of the customer.
Travel up to 25%
Role Essentials
Bachelor’s degree
7+ years of product management experience and/or customer engagement strategy experience
4+ years of healthcare strategy leadership
Proven ability to influence and lead cross-functional teams
Demonstrated success in launching successful clinical products and services
Strong analytical capabilities
Experience working directly with healthcare providers
Project management experience
Role Desirables
Master's Degree, MBA
Experience with healthcare technology, clinical workflows, and interoperability standards
Knowledge of healthcare technology, EHR workflows, data and integration, interoperability standards including FHIR, Smart on FHIR, X12
Experience in customer segmentation and persona development
Additional InformationHumana is an organization with careers that change lives—including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives. If you’re ready to help people achieve lifelong well-being, and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Humana has the right opportunity for you.Scheduled Weekly Hours40About UsMission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Equal Opportunity EmployerIt is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.Humana Safety and SecurityHumana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailboxtasrecruit@humana.com to validate the request.California ResidentsIf you are a California resident and would like to review our California Consumer Privacy Act (CCPA) Policy click here:CA Resident Privacy Policy
