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Title: Client Support Representative
We are a local Albany medical supply business looking for the ideal customer service professional to join our dynamic team. This position requires past experience working in an office setting. The responsibilities of this position include customer service, record keeping, processing orders, and dispensing medical supplies.
We welcome applicants with at least two years of office and customer service experience, who have the desire to grow and develop with a compassionate, customer service driven, and positive-minded team.
Cover letter, resume, and references are required as part of the interview process.
Essential Duties & Responsibilities
Contacting customers for routine monthly orders
Collecting prescription and other medical documentation
Checking insurance eligibility and obtaining insurance authorization
Processing orders electronically and dispensing medical supplies
Following up with required paperwork
The ideal candidate will have:
Exceptional customer service and communication skills, both on the phone and in person
A history of being efficient and detailed-oriented, with good follow through
The ability to work independently and set priorities
The ability to multi-task, with superb organizational skills
Education & Experience:
Office experience, minimum 2 years
Customer service experience, minimum 1 year
