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At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Service Availability Manager role demonstrates a complete understanding of their client’s availability needs. Optimizes the availability of IT infrastructure, systems, and services to meet the commitments IBM has made to it’s clients in a cost-effective manner. Proactively identifies cost-effective availability improvements within an availability plan. Analyzes availability challenges and eliminate chronic issues.Skills:
Establish proven cadence and interlock with client’s senior management.
Managing resources to deliver services and solutions to support the client organization.
Analyzing metrics for trends, exceptions and driving corrective actions.
Hardware & Software refresh / currency upgrades to ensure that the environment is operating at supported levels.
Reduce the footprint of physical servers by virtualizing them and migrating the workload to the private cloud infrastructure, thereby helping customers move to consumption-based model to drive savings
Exposure to driving divestitures initiatives
Proficient in various IT compliance processes: Identity & Access Management, Security Patch Management, CI Build & Decommissions, Backup & Restore, Security Incident Management, Privilege Monitoring, Business Continuity.
Adept at managing customer satisfaction and identifying opportunities for process improvements and implementing defect prevention initiatives.
Assisting IBM delivery partner executives in cost and recovery management, responding to RFS for new opportunities.
Demonstrated verbal & written communication skills
10+ years of Service Delivery experience managing multi-million contracts in Financial Services & Insurance sector.
Operational delivery experience across complex customer environments comprising of various mainframe technologies (z/OS, z/VM, CICS, DB2, IMS, MQ), IBM Private Cloud, zCloud)
Experience in contract management, cost/recovery management, and IT Security.
Extensive experience on steady state support (Incidents, Problem, Change Management), project management, IT Security (including applicable regulatory compliance), meeting stringent contractual SLA's, customer satisfaction.
Ensuring that the environment is compliant to agreed-upon security & regulatory compliance requirements. This includes supporting security audits, PCI & HIPAA compliance, regular environment health checks and addressing audit gaps.
ITIL certified
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!What matters to you when you’re looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.For additional information about location requirements, please discuss with the recruiter following submission of your application.IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
