Vacancy expired!
We are looking for Customer Service Representative for our Endicott, NY Office.
Small growing office needs full time Representative.
The primary focus of this position is to act as a representative of our company to provide top quality customer service to our customers.
Duties in this position are usually repetitive, requiring analysis and use of individual judgment.
Specific duties for this position include answering phones and following through on customer inquiries.
Percentage of Time All duties to be performed according to the established standard and in compliance with all company policies and procedures while maintaining regular, prompt attendance and availability for overtime as needed:
Provide quality customer service by answering incoming customer calls, responding to customer questions/concerns, enter orders and rework orders, technical questions and conduct outbound calls. 85% Prioritize and problem-solve customer issues and concerns.
Investigate and troubleshoot shipping and delivery concerns.
Perform other duties within the customer service department or other areas as assigned.
Maintain a clean and organized work environment.
Observe all company policies, rules and safety practices.
Follow all Lock Out/Tag Out procedures as needed for both authorized and affected users.
Participate in daily ergonomic stretches and follow all ergonomic requirements of the position.
Follow all personal dress requirements according to the established dress code and safety requirements.
Required Skills / Qualifications:
High School or GED
Minimum of 1-year experience in Call Center
Preferred Skills / Qualifications:
Read and comprehend simple instructions, short correspondence and memos.
Write short correspondence.
Communicate effectively in a team environment.
Use professional language/conduct when communicating externally to customers.
Math Basic to add and subtract.
Understand decimal numerical sequencing.
Reasoning Ability
Multi-task and prioritize.
Demonstrate good judgment and decision making skills.
Computer Skills Microsoft Office, Microsoft Word, Microsoft Excel, Email.
Learn different company software applications.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Fast paced, office environment.
Regularly work with others.
Inbound/Outbound Customer Care Center.
Additional Information:
Upon offer of employment, the individual will be subject to a background check and a drug screen.
Coordinated use of hands and fingers to grasp, feel objects, transfer small items from one hand to another, fine manipulation and bilateral reach with arms.
Must practice safe work practices at all times and report any unsafe conditions immediately.
