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THIS IS NOT DOOR TO DOOR, BUSINESS TO BUSINESS OR COLD CALLING!
We pay : Hourly + Bonuses and Incentives
Customer Service Representative
The role of the Customer Service Representative is to execute tactical objectives and fulfilling our commitment to superior customer care and a positive customer experience.
Responsibilities:
⢠Build client relationships by providing exceptional customer service
⢠Have a thorough understanding of all clients products and services and be able to educate clients on how our products and services would be beneficial to them
⢠Acts as a Point of Contact for new and existing clients
⢠Trouble shoot and problem solve client or member accounts and issues
⢠Perform customer account maintenance requests from clients
⢠Provide sound business advice and suggestions to clients
⢠Retain business by identifying and addressing client issues
⢠Suggest ideas and improvements.
⢠Other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
⢠Minimum 1 years of customer service experience preferred
⢠Excellent training and customer services skills
⢠Strong organizational skills
⢠The ability to effectively communicate with various levels of management and demonstrate a professional demeanor at all times.
⢠Able to be flexible in a rapidly changing work environment
⢠Ability to work independently -- self starter
About Elite East Coast Marketing:
Elite East Coast Marketing is a privately owned Marketing & Brand Management Firm based out of Endicott, NY. Elite East Coast Marketing has a strong focus on brand management, development on behalf of our clients, and the expansion of their consumer base. Working within the technology, entertainment, electronic, security, government, and energy industries in specific, Elite East Coast Marketing always strives to provide the best results. Check out our website for more information!! http://eliteeastcoastmarketinginc.com
