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SAMSCREEN INC. has a requirement for an Inside Sales Representative. This position reports directly to the Customer Service Manager and will be responsible for performing business-to-business, direct sales, responding to customer and potential customer inquiries, order requests and comments for this first rate manufacturer of screening and wear products for the mining, aggregate and construction industries, located in Conklin NY.
If you are interested in becoming part of our team please click the reply button above to send us your resume or visit our website at WWW.SAMSCREEN.COM and click on the CAREERS tab to apply.
OVERALL POSITION FUNCTION:
Inside sales activity and customer service functions as needed.
PREREQUISITE:
Inside Sales experience or similar and/or relative level of demonstrated experience in sales & service preferably in a construction or mechanical industry.
DIRECT SUPERVISOR
Customer Service Manager
PRIMARY RESPONSIBILITIES:
Outbound communication to prospective customers to create a business relationship and sell Samscreen products
Outbound communication to follow up on quoted products to obtain a sales order
Outbound communication to past customers to regain their business.
The Inside Sales Representative will also be required to perform the following customer service duties as needed:
Answer incoming phone calls and relay to appropriate departments
Perform customer service on in-bound sales calls to develop business relationships with customers' representatives by responding to their needs
Enter purchase orders for resale product in an accurate and timely manner.
Communicate logistics for 3rd party orders
Record feedback and customer sentiment concerning Samscreen's and competitors' products, and communicate to relevant parties
Respond to customer needs with timely response to quote requests, tracking info, order entry, customer complaints and product recommendations
Enter customer complaints and respond to them based on feedback from customer service manager.
Open new customer accounts by promoting and selling products which satisfy client needs
Enter new products in to ERP following preset conventions
Become knowledgeable with Samscreen Inc.'s full line of screening media and wear products, with aim of promoting them to current customers as well as potential buyers
REQUIRED SKILLS AND KNOWLEDGE:
Proven sales skills
Powerful objection handling capabilities
Passion for making the sale
Strong learning skills
Excellent communication and interpersonal skills
Keen organizational and time management skills
Competent typing and computer entry skills
PERFORMANCE EVALUATION AND METRICS:
Sales Growth
Number of new customers attained
Number of quotations generated
Quotation conversion %
Number of orders entered
Average of dollar value per order
Customer Retention
Customer satisfaction survey and feedback
Internal customer satisfaction survey
Accuracy in order entry
Number of customer complaints
New accounts from mail/phone campaign
Level of proven training and knowledge
REQUIRED TRAITS:
Professionalism
Positive attitude
Self-motivated
Solutions-oriented
Tenacious
Competitive
Common Sense
Flexible
Team player
Detail-oriented
Creative thinker
Results driven
PHYSICAL DEMANDS:
Largely sedentary, minimal physical work
WORK ENVIRONMENT:
95% + office environment, some customer visits may be required.
CONFORMANCE:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Samscreen expects all employees to perform quality work, strive to assist the company to meet all objectives and goals, and continuously improve all aspects of operations in alignment with the published corporate Mission Statement. Samscreen requires all employees to conform to all corporate guidelines, handbooks, directives and policies.
COMPENSATION:
SAMSCREEN INC. offers competitive compensation and a generous benefit package including Health Insurance, 401K/Profit Sharing Plan and paid vacation.