Customer Service (Tonawanda)

Customer Service (Tonawanda)

21 Mar 2024
New York, Buffalo 00000 Buffalo USA

Customer Service (Tonawanda)

Vacancy expired!

Poolsupplies.com, a national e-commerce and catalog retailer of swimming pool products and supplies located in Tonawanda is looking to add to its Customer Service Team. The main emphasis of this role will be handling customer communications for our customers purchasing product through our company websites and catalog. May also include customer support for products purchased through our marketplace stores on Amazon, eBay and Walmart.

The candidate will be employed by Poolsupplies.com and provide services to Poolsupplies.com as well as associated businesses, including Scientifics Direct, Inc., which publishes the Scientifics Direct online and direct mail catalogs. Scientifics is the premier retailer of educational toys and products for science enthusiasts.

Primary Responsibilities:

Communicate with customers via email and telephone to answer questions and identify and resolve issues;

Utilize operational systems to process purchases, returns and refunds of products;

Effectively interface with other internal departments including Marketing, Accounting, Warehouse and I.T.

Required Skills:

One year of relevant customer service experience;

Strong telephone skills;

Ability to create concise emails and other written communications;

Schedule flexibility - evening and weekend hours are required as is seasonal overtime;

Problem-solving and time management skills;

Ability to multi-task and reprioritize throughout the work day; and

Excellent attendance and reliable transportation.

Preferred Skills:

Proficiency in Microsoft Office and Excel;

Experience with Amazon, eBay or Walmart marketplaces a plus; and

Prior experience with Netsuite a plus.

Poolsupplies.com offers a comprehensive benefits package including generous company contribution toward health insurance, 401k with company match, paid time off and product discounts.

We thank all applicants for their interest but only those who will be interviewed will be contacted.

Background check will be performed.

EOE

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