MINIMUM QUALIFICATIONS:Graduation from high school or possession of a high school equivalency diploma and one (1) year of clerical, receptionist experience.NOTE 1: Completion of thirty (30) semester credit hours from a regionally accredited or New York State registered college or university may be substituted for the required qualifying experience.NOTE 2 : Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements. TYPICAL WORK ACTIVITIES: Operates a centrally located control center or a nursing unit office on a hospital floor; Assembles and maintains patients' charts; Prepares and forwards necessary requisitions for diagnostic testing via computer; Coordinates scheduling of all patients' activities, procedures and room transfers via computer; Processes patients' laboratory work through the use of a hospital computer (order entry, results inquiry, etc.); Coordinates details involved in patients' admission, discharge or death, completes all appropriate paperwork and arranges transport and ambulance service; Answers telephones; communicates with other hospital departments in obtaining services and solving problems relative to the unit and environment (housekeeping, dietary, security, etc.); Requisitions SPD supplies and equipment; keeps area adequately supplied and orderly; Maintains accurate census information and record keeping; Performs direct patient contact work (e.g. checking patient arm bands, obtaining signatures for forms, mail delivery); Performs other clerical duties as requested by nursing staff;Participates in unit and hospital patient experience initiatives.FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of office and medical terminology, procedures and equipment; working knowledge of hospital organization and departmental functions; skill in dealing with patients, visitors and hospital personnel in a personable manner; ability to communicate clearly both orally and in writing; ability to perform data entry on a computer; initiative and dependability; physically capable of performing the essential functions of the position with or without reasonable accommodation.DISTINGUISHING FEATURES OF THE CLASS: The work involves the operation of a centrally located control center or a nursing unit office at the Erie County Medical Center Corporation. The incumbent performs clerical, communications and receptionist functions connected with the operation of the assigned area in the hospital. The incumbent exercises limited independent judgment in dealing with daily situations. Work is performed under the direct supervision of higher-level professional or technical staff. Does related work as required.