Vacancy expired!
Position InformationLocation: TBD (MA, NY, FL) Buffalo Lodging is seeking a Manager of Property Technology to help implement, maintain, and support key technologies used across our portfolio of multi-branded hotels. The Manager of Property Technology will work directly with all levels of users throughout the organization, including General Managers, Sales, and IT as well as vendors, to support business software and technology needs. The successful candidate will have experience in hotel guest technology including guest entertainment, in room control, IOT and digital platforms. In addition, this role will support hotel teams with several Property Management Systems as well as specific hotel brand POS systems.This position would require travel about 50% of the time, between our corporate offices and multiple hotel properties. ResponsibilitiesPrincipal Responsibilities:Brand PMS and Peripherals Hardware- Support hotels during major upgrades and fixes
Brand Credential Maintenance -Assist with new users, unlocking accounts, resetting credentials
Guest HSIA -High Speed Internet Access infrastructure maintenance, upgrades and replacements
Sales Software- Assist in unlocking accounts and resetting credentials
Point of Sales (POS) – Assist in escalated issues
Music On Hold- Infrastructure Maintenance, Repair or source for vendors
TV Programing- Assist in escalated issues, tickets more than 48 hours
Brand OTTs (Over The Top Technology)-Infrastructure Maintenance
Phone Systems and Circuits- Assist in escalated issues, tickets more than 48 hours
Key Lock Systems- Upgrades and Replacements
Business Analytics System -Take the lead on troubleshooting interface and reporting issues
Timekeeping System - monitor and support daily operational needs
Camera Systems –Network – Connected to HSIA network, repair or source for vendors
Intranet Site -monitor and maintain Intranet Site
HVAC Energy Management System - ensure systems are in accordance with the hotels’ system
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include peripheral vision and depth perception. While performing the duties of this job, the employee is regularly exposed to outside weather conditions, including inclement weather.RequirementsAssociates Degree or higher, or equivalent experience required. Hotel or hospitality systems experience preferred. What We Offer: At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: Medical, Dental & Vision Insurance
Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
Paid Vacation and Sick Time
Paid Holidays
Tuition Reimbursement
Flexible Spending Account
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
Long-Term Disability Insurance
Employee Assistance Program
Hotel Discounts – for You, Your Friends and Family
Monthly Employee Appreciation Activities & Events
Learning and Development Opportunities
Employee Referral Program
Location NameBuffalo Lodging Associates, LLCJob ID 2022-4613 LocationUS-NY-BuffaloType Regular Full-Time Department Other
