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Kate Spade
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity.
Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more.
Polished ease, thoughtful details and a modern, sophisticated use of color Kate Spade New York’s founding principles define a unique style synonymous with joy.
Under the vision of creative director Nicola Glass, the brand continues to celebrate confident women with a youthful spirit.
Kate Spade New York is part of the Tapestry portfolio a global house of brands powered by optimism, innovation, and inclusivity.
job title : department / location : flsa status :
report to :
sales associate retail non-exempt store manager
general purpose of the position : represent and communicate the kate spade brand and lifestyle to customers through sales competency, product expertise and by providing the highest level of customer service.
responsibilities include but are not limited to the following :
essential duties and responsibilities
client & service expert :
achievesindividualsalesgoals
developsstrongproductknowledgeacrossallcategories
thesalesassociateisresponsibleforensuringexemplarycustomerserviceby
delivering the ultimate kate spade experience
abletodevelopapersonalclientelethrougheffectiveuseofthesellingskills,
proactive client outreach and use of client book
building brand equity :
understandandcommunicatethekatespadeaesthetic,brandphilosophyandlifestyle to the customer
demonstrate interest and ability to work as part of a team
operational excellence :
execute operational tasks as per company directives
accuratelyprocessesallpostransactions
adheretoandapplyvisualdirectives,ensurethatstorestandardsareexecuteddaily
physical requirements :
available to work store schedule, as needed, including evenings and weekends
standingforextendedperiodsoftime
able to safely lift boxes up to 40 pounds
comfortableclimbingladders
skills and abilities required :
professionalsellingskillsandexceptionalinterpersonalskills priorluxurygoodsexperiencepreferred
proactiveabilitytomulti-taskandprioritize
workswellinateamenvironment
collegedegreepreferred
Our Competencies for All Employees
Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers;
very bottom-line oriented; steadfastly pushes self and others for results.
Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services;
acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions;
tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization;
builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement;
experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Perseverance : Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture;
isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Our Competencies for All People Managers
Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective;
is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes;
fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team;
creates a feeling of belonging in the team.
Managerial Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others;
lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly;
is not afraid to take negative action when necessary.
