Vacancy expired!
Wadhams Enterprises is looking for a Dispatch Coordinator at the Phelps Terminal. Position would be afternoons/evenings, rotating each week.
Please contact Recruiting for details at 800-334-1314 1178
As a member of the terminal dispatch staff, the Dispatch Coordinator is responsible for executing the daily dispatch responsibilities for a truckload terminal. These duties include; customer service, load scheduling, assigning work to drivers, monitoring drivers and equipment, enforcing company policies and procedures as it concerns drivers, administering safety programs, and general office duties as assigned by the Terminal Manager or Dispatch Operations Supervisor.
Requirements
Education: High School Diploma; Associates Degree Preferred, or equivalent work experience, must be able to read, write, and do basic math
Skills:
Ability to work in fast paced environment
Ability to Communicate Effectively with a Diverse Population
Strong Leadership Skills
Customer Service Skills
Diplomacy
Time Management Skills
Knowledge of Transportation Industry
Knowledge of current Driver Communication Systems
Ability to utilize Microsoft Word, Excel, Lotus Notes and The Internet
Ability to Prioritize
Problem Solving Skills
License: Must maintain a valid drivers license
Physical Requirements:
Ability to sit for extended periods of time at a desk for a majority of an eight-hour day
Ability and strength to operate a computer keyboard, copy machine, printer, fax machines, and telephone
Ability to lift small boxes of office supplies weighing up to twenty pounds
Ability to climb one flight of stairs
Responsibilities
Ensure customer orders/delivery instructions are properly documented and entered into the system
Daily supervision of drivers
Assist with Human Resources function at the terminal level
Create and maintain appropriate accurate documentation regarding dispatch and supervisory functions
Prompt, courteous and honest communications with customers, drivers, and co-workers
Proactive problem solving to accommodate late requests for service, prevent late loads, changes in schedule, and special requests from customers as required
Ensure customer complaints are quickly and properly addressed; respond to customer inquiries of any sort in a timely manner
Use of proper phone technique when dealing with customers and co-workers
Develop a complete understanding of customer products, facilities, personnel and delivery requirements
Manage Daily Load Requirements for The Terminal
Follow D.O.T. regulations and hours of service rules applied according to company policy
Ensure Customer requirements and specific load requirements are efficiently met
Awareness of weather conditions and potential impact on customer deliveries and drivers
Assist in the set up driver assignments based on efficient use of drivers and equipment (based on driver capability, available hours of service, and equipment availability)
Assist in scheduling of equipment for repairs/maintenance as directed by shop supervision to ensure sufficient equipment is available to support customer requirements
Meet established customer appointment times; communicate promptly with customers and supervisor regarding late loads, missed loads, missed deliveries or potential service failures
React to customer requests to change scheduled delivery/pick-up times and load requirements; document and communicate all changes to necessary personnel to avoid service failures
Communicate with other terminals and divisions to balance driver workload when experiencing driver shortages or surpluses
Fair Treatment of Drivers
Prompt Response to Driver Requests and Concerns
Knowledge of driver work habits, capabilities, and limitations
Providing leadership to drivers, coaching and mentoring on company policy, procedure and driver safety
Gaining driver trust while fully supporting company direction, policy, and procedure
Assist drivers with operational problems (directions, deliveries, and pick-ups, breakdowns)
Complete all required paperwork in a timely, accurate manner
Respond to and document accidents, spills, and injuries according to company policy
Coordinate drug and alcohol testing as directed by Human Resource Personnel
Communicate and enforce all company rules, policies and procedures
Interact with all customers both internal and external in a cooperative friendly manner
Communicate needs and issues, manpower, equipment to management
Coordinate with maintenance to quickly resolve all breakdowns and equipment issues
Promote and Enthusiastically support all company quality and safety improvement efforts
Retain all contributory workers
All office personnel must be reliable, must report for duty on time, and must be available for overtime when required.
All office personnel must maintain a good working relationship with customers, vendors, co-workers, and management.
Learn and adhere to all applicable company policies and procedures
