Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.Title and SummaryAssociate Analyst, Franchise Management, Launch 2025 - Purchase, NYWho is Mastercard?Mastercard is a global technology company in the payments industry, operating as the world’s fastest payment processing network. Our mission is to connect and power an inclusive, digital economy that benefits consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Safety and security are top priorities and we continually find opportunities to make transactions safe, simple, smart, and accessible. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company to help others realize their greatest potential and unlock priceless opportunities.OverviewFranchise enables business growth and value-creating interactions through a dynamic platform which provides ongoing trust and confidence in the evolving payments and data driven ecosystem. Franchise is core to all Mastercard business: we enable our business by licensing our customers, registering third parties in the payments ecosystem, and creating, modifying, and enforcing standards that govern participation in the system. We also manage the integrity of our ecosystem by monitoring the activity of our customers through multiple performance programs.The Franchise Customer Enablement team is responsible for global onboarding across the organization and the lifecycle governance and risk management of Mastercard’s customer base. Are you interested in working with businesses based on exciting technology innovation such as crypto and open banking? Are you motivated by a dynamic, changing business environment and its opportunities and challenges? Are you interested in developing seamless solutions for new and emerging businesses that drive mass market adoption?About the Role:The Associate Analyst of Customer Onboarding will be responsible for developing onboarding process cross-functionally across Mastercard Products and Services for new customers in areas such as crypto and open banking. To perform this role effectively you will: Support the critical early phases of developing new customer business models Liaise with global internal and external customer base to identify opportunities to improve current processes and technology to best support customer experience needs. Contribute to the development and expansion of our automation solution to support customer onboarding Assist with creating presentations and business cases to provide to senior management Assist with the development of onboarding processes for both internal and external parties. Act as subject matter experience for our shared services team to support all requested related to customer onboarding.QUALIFICATIONS Currently enrolled senior pursuing bachelor’s/accelerated master's degree graduating in Fall 2024 or Spring 2025 Analytical thinker and problem solver Thrive in a fast-past environment Willingness to learn and to work at a global financial service technology organization Strong Communication (written and verbal) and interpersonal skills – including MS Excel and PowerPoint. Tableau a plus Sense of Urgency and accountability in meeting internal/customer demands Ability to manage multiple priorities, independently and proactively Previous experience in product management, project management, customer onboarding a plusThis role is not eligible for Mastercard’s work authorization sponsorship. As such, candidates must be eligible to work in the United States, now as well as in the future, without employer sponsorship. For example, students or recent graduates in the United States on an F1 visa (including those with CPT or OPT authorization) are not eligible for this role.Compensation: $43.40/hrMastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonableaccommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
