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POSITION SUMMARY
The Inn at Taughannock is seeking to engage front desk managers to oversee its luxury boutique hotel
operation and world-class restaurant. Perched over Cayuga Lake, the 26 room hotel attracts customers
from all over the world who have business in Ithaca NY or are visiting Cornell University, just 9 miles
away. This landmark Victorian is a destination for tourists who are wine tasting in the Finger Lakes
region.
We are seeking the exceptional, individuals with well-developed people skills. Front desk managers
represent the hotels image and are responsible for shaping a guests experience. Duties range from
assisting the check-in process, explaining their accommodations and our hotel amenities and
restaurant. Knowledge of the area is helpful as part of your concierge services of advising guest of
attractions in the area. Prior to assisting our guests with check out and payment, we hope that all front
desk managers remember our guest name and do everything to create a lasting impression of comfort.
The Front Manager duties extend beyond customer service and include coordinating house keeping,
special requests and taking dinner reservations for our restaurant.
The Front Desk Managers must be sales-minded, share a passion for excellence, and infuse enthusiasm
into everything they do. Servicing inquires over the phone is an important aspect of the job.
