Vacancy expired!
Ithaca Carshare seeks a new staff member to join our operations team, handling both member services and fleet duties. As a local nonprofit, we work to enhance community access to transportation while reducing its negative environmental and economic impacts. This is an opportunity for a confident person with a professional outlook to join a local organization in the emerging shared mobility industry. Ithaca Carshare is a part of the Center for Community Transportation, which includes Bike Walk Tompkins, Streets Alive!, and Backup Ride Home. The Center for Community Transportation is a certified Living Wage employer and values a reflection of our communitys diversity in our staff and membership.
This part-time member services and fleet position is 10 hours a week. This position includes on-call shifts during evenings, nights, and weekends, 2-3 weeknights (5pm-9am) per week and 2 weekends (9am Saturday-9am Monday) per month. Most member services work can be performed from home (within AT&T cell service range; a smartphone for work duties is provided), but occasionally trips to vehicles are necessary to handle urgent issues, so an ability to reach our downtown/East Hill core vehicle areas within 20 minutes is required. Fleet and some office-based membership duties will occur during weekday hours, both at the office and at car locations around Ithaca. Use of TCAT buses, walking and biking to reach vehicles is encouraged; car ownership is not required. The successful candidate may have opportunity for future growth in duties, responsibilities, and hours.
Duties and Responsibilities
After hours on-call member services (3-5 hours/week)
Carry a work phone and answer member phone calls outside of office hours (overnights and weekends).
Assist members with issues that come up during bookings.
Basic vehicle troubleshooting such as jump starting a vehicle or changing a flat tire.
Field questions about Ithaca Carshares service (and other local transportation services, as necessary).
Fleet duties (3-5 hours/week)
Clean vehicles, perform basic hands on maintenance, and shuttle vehicles to other scheduled maintenance, working with and under the direction of our Fleet Manager.
Coordinate work with member volunteers.
Recruit and grow the member volunteer Car Captain team and Snow Crew programs.
Work includes outdoor travel and occasional physical tasks in all weather
Qualifications
Excited about working for a dynamic organization that serves a cross-section of the Ithaca community
Personable, with strong verbal and written communication skills
Comfortable with the flexible duties and schedule that come with being part of a small but strong team
Confident, able to problem solve quickly, and able to be both firm and flexible as appropriate with members
Proficient using a smartphone (including the ability to maintain conversation while navigating a web-based booking system), computers, and common online email & file services
Efficient, with solid time and task management skills
Familiar with basic car troubleshooting, and willing to get their hands dirty from time to time
Detail-oriented, with DIY fix-it skills
Able to work physically outside for much of the day, including shoveling heavy snow
Familiar with Ithaca and Cornell area roads and excited about walking, biking, busing, and carpooling
Reliable with minimal supervision
In possession of a valid drivers license and a good driving history
A good sense of humor is optional, but helpful!
Application details
This is an hourly position at $15.11/hour. Pay for overnight and weekend shifts includes a stipend for on-call availability ($15 for a weeknight, $45 for a weekend) in addition to the hourly rate. Benefits include paid time off, a mobility package including Ithaca Carshare membership, bikeshare, and a TCAT bus pass, and eligibility for a retirement contribution.
Please submit a resume, cover letter and two references via Craiglist relay e-mail. Questions about the position and application process can be directed to our office at 607.277.3210 x3 during our office hours of 12-5pm weekdays. Applications will be accepted until 12:00pm, Friday, March 29, 2019, or until a suitable candidate is found, with the position to start as soon as possible.
