Customer Service Representative (Farmingdale)

Customer Service Representative (Farmingdale)

02 Apr 2019

Customer Service Representative (Farmingdale)

France & Son is looking to bring quality people to our experienced customer service team! If you're ambitious, detail-oriented, and customer-focused - we want you to join! As a member of our team, you will receive training to become an expert in our customer service values, processes, and procedures. Responsibilities:

Act as an advocate for our customers and be empathetic in all customer interactions

Provide extraordinary service to our customers via phone, email and chat

Place orders with customers, answer questions about our product and services

Quickly identify a customers problem, report it correctly, and provide customers with reasonable solutions to the problem

Follow-up with customers on any outstanding matters and provide additional assistance as needed

Skills & Qualifications:

Excellent verbal and written communication skills

Previous experience in a customer service environment is preferred, but we are willing to train the right candidate

Flexibility is needed, as schedules may vary from week to week.

Candidates must be available to work weekend shifts, and those with open availability are strongly preferred

Benefits:

Competitive salary

Casual dress code

Product discounts

Health insurance

401k

To apply, please submit the following:

Resume

Cover letter

Job Type: Full-time

Salary: $15.00 to $17.00 /hour

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